** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)**
** PCN team – Compliance Administrator **
Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking....
ROLE DESCRIPTION
Role Title: Compliance Administrator
Team: Parking Charge Notices (Compliance)
Reports to: Customer Service Manager
Environment: Office Based, 5 days per week, Open Plan Office
PURPOSE
- To provide efficient, effective, and consistent general administrative support within the Compliance Team and support other departments within the company.
PRINCIPAL ACCOUNTABILITIES
- Resolving helpdesk queries related to the Compliance department.
- Support the department with the Parking Charge Notice (PCN) process by carrying out data entry and administration tasks to a high degree of accuracy.
- Reading, investigating, and responding to Parking Charge Notice (PCN) Appeals and POPLA appeals.
- Support the managing of Internal & external mail inboxes when required.
- Support the Account management team with queries from existing clients.
- Interpreting arising issues, using problem solving skills to identify anomalies and implementing actions in accordance with administrative policies and procedures.
- Assisting with reviewing and processing daily payments/refunds; including unassigned payments, bounced payment and cheques.
- Issuing new PCNs with information received by the DVLA and actioning the transfer of liability requests received from hire companies.
- Processing DVLA VQ7’s and audits
- Opening daily post, accurately logging, and distributing to relevant departments.
- Photocopy / scan relevant documents
- Franking outgoing correspondence
- Assisting with other teams’ workloads when requested
- Any other reasonable, ad-hoc tasks requested by Team leader.
PERSON SPECIFICATION
Qualifications
- Educated to GCSE Level - English & Mathematics
Personal Attributes
- Good interpersonal skills
- Attention to detail.
- Good self-management skills
- Work well under pressure and with a varying workload
- Continuous improvement mindset
TECHNICAL COMPETENCIES
- Time management, organisation, prioritisation, and coordination skills
- Proficient in Microsoft Office
- Basic understanding of the General Data Protection Regulations (GDPR), or a willingness to learn
- Basic understanding of the British Parking Association Code of Practice and associated guidelines
BEHAVIOURAL COMPETENCIES
- Taking ownership and being responsive
- Strong Client Service acumen
- Communication skills (verbal and written)
- Teamwork and collaboration
- Integrity, openness and honesty – doing the right thing and doing what you say you will
- Problem-solving and using sound judgement
Job Types: Full-time, Permanent
Pay: £25,396.80 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Work Location: In person
Reference ID: SPUK-CA-01/JAN-24
