Community Support and Enforcement Assistant

We currently have the following opportunity:

Community Support and Enforcement Assistant, 2 Posts - PKC12995
£27,836 - £30,295
Pullar House, Perth

An exciting opportunity has arisen in our newly formed Community Support and Enforcement Team for Community Support & Enforcement Assistants.

You will work within the team’s information hub, supporting the Community Support and Enforcement team. The team has a wide-ranging remit dealing with Parking, Community Safety, Emergency Response, Community Resilience and Visitor Management.

You will communicate with our customers using various methods of contact including face to face, telephone and through written correspondence.

You will be responsible for monitoring the life cycle of Penalty Charge Notices, responding to Penalty Charge Notice appeals and all associated correspondence, processing and assessing Blue Badge and parking permit applications, assisting with management of our vehicle pound and authorising the immobilisation of vehicles, providing a minute taking service, deal with reports of anti-social behaviour, referring it to the appropriate part of the team for follow up action, collate and analyse a range of information and support the team in all aspects of its remit.

You will report to a Senior Community Support and Enforcement Officer.

The standard hours of work for this role are Monday to Friday from 8.45am to 5pm but due to the level and the nature of the post, there will be an expectation that you will work flexibly, and this could include evenings and weekends for attending public meetings/events or other business critical tasks.

Skills & Experience Required

We are looking for an enthusiastic and self-motivated individual who is a pro-active and effective communicator, with a polite and discrete manner and excellent problem solving and customer service skills.

You must be willing to participate in the team’s standby rota, being “on call” for every one in ten weeks, to ensure adequate emergency response capability and provide logistic support in the event of an incident.

We are looking for a good team player who understands the need to work collaboratively with colleagues across Perth & Kinross Council in addition to our external partners, recognising and valuing other people’s strengths.

You must be able to work on your own initiative in an organised and structured manner with minimal supervision and have a proven track record in delivering customer service.

You must be flexible, maintain a high level of attention to detail, and be able to multitask and prioritise your work, whilst meeting legislative deadlines.

You will be able to identify and resolve problems independently at an early stage, offer solutions and work to a “think yes” approach, putting the customer first.

You should have a non-judgemental attitude, be empathetic and sensitive to the needs of our customers and maintain confidentiality at all times, in line with Data Protection.

As this role will have its challenges, it’s crucial that you are resilient to deal with these and any hurdles you may encounter, and that you have strength of character and are solution-focused to achieve the intended outcomes.

A good basic knowledge of the various Legislation pertaining to the team would be beneficial and professional best practice is required, as well as a thirst for keeping your own learning up to date and be open to ongoing personal development.

You will be computer literate with proven IT skills and competent in the use of all Microsoft packages.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.