We are looking to recruit flexible, professional, and community-focused Civil Enforcement Officers (CEOs) to join our high-performing, multi-functional team at Worcester City Council. This is a unique opportunity to contribute to the maintenance of a safe, clean, and accessible city environment through proactive engagement and visible public service.
About the Role
As a CEO, you will work across Worcester’s vibrant city centre and neighbourhoods, supporting the effective enforcement of:
- Parking regulations (on-street and off-street)
- Environmental enforcement (littering, fly-tipping, dog fouling, etc.)
- Public space management and a conduit to the neighborhoods service area.
- Supporting community safety initiatives and local events
You will play a crucial role in ensuring compliance, improving accessibility, reducing environmental harm, and upholding the quality of our public spaces.
What You’ll Be Doing:
- Patrolling designated areas, identifying and addressing contraventions
- Issuing Penalty Charge Notices and Fixed Penalty Notices in line with legal and policy frameworks
- Providing clear, courteous advice and guidance to members of the public
- Supporting operational priorities, including city centre cleansing and enforcement initiatives
- Utilising modern technology (handheld devices, body-worn cameras, GPS radios) to deliver services efficiently
- Working in partnership with colleagues, contractors, and external agencies to improve community outcomes
What We’re Looking For:
- Excellent interpersonal and communication skills with a calm, confident approach to difficult situations
- Strong customer service ethos, able to balance enforcement with education
- Practical, resilient, and proactive mindset – able to work independently and as part of a wider team
- Ability to handle challenging conversations with professionalism and integrity
- Willingness to work flexibly across a rota including evenings, weekends, and bank holidays
- A commitment to upholding Worcester City Council’s values and delivering services that make a positive difference
What We Offer:
- Comprehensive training and professional development opportunities
- Uniform and equipment provided (including body-worn camera and radio)
- Pension scheme and employee benefits package
- Supportive, inclusive, and forward-thinking service culture
- Opportunity to contribute meaningfully to the safety, cleanliness, and accessibility of Worcester’s public realm
Join Us. Make a Difference Every Day.
If you are committed to public service, enjoy working outdoors, and want to help protect and enhance Worcester’s environment for residents, businesses, and visitors, we would love to hear from you.
We welcome applications from all sections of the community. We would like to help you shine during this process. If you need any assistance with applying please contact the Recruitment team on [email protected]. We can assist with alternative formats for your application or offer a MS Teams interview for example.
For further information about the role, please contact Peter Clements, Technical Supervisor - Parking and Enforcement Services at [email protected]
Closing Date: 14 September 2025
Interview date: tbc
