FigFlex Offices are looking for a Client Services Assistant to provide exemplary customer service and client satisfaction to both current and prospective clients, as well as working alongside the Centre Manager to drive the business, meeting the expectations and requirements of our clients, building tenants and FigFlex Offices.
This is a full time, permanent role, Monday to Friday and 37.5 hours per week.
Role Responsibilities:
Sales and Marketing
- Ability to cover viewings in exceptional circumstance (full training on products to be provided)
- Ensuring full product and service knowledge.
- Involvement and contribution to FigFlex Offices social media initiatives and represent FigFlex Offices at business social events.
- Ensure up to date and comprehensive knowledge of immediate competitors.
Customer Service
- Providing a world-class front of house service to both the building occupiers and FigFlex business centre clients
- Involvement in client move in / out procedures and completion of associated paperwork.
- Ability to maintain a professional and customer obsessed culture.
- Ensure preparation and maintenance of all client files / records.
- Handling client enquiries and acting in a timely fashion, overseeing team dealing with day-to-day administration.
- Facilitating the set-up of client’s connectivity and telephony systems, providing support where necessary in conjunction with FigFlex Offices chosen providers.
- Ensuring reception and all communal areas are welcoming, clean and tidy, safe and professional at all times.
- Ensuring all meeting/training rooms are to a high standard in all areas of the provision, and all members of the team are fully training in the AV equipment to assist clients / customers.
Maintaining Standards
- Ensure all security procedures are always maintained.
- Ensure all issues have been attended to in a timely manner, with progress and record of the outcome to include response times to all requests.
- Ensure general housekeeping checks to all floors, kitchens and toilets are conducted to maintain a high level of cleanliness and ensure that full stocked kitchens and break out areas to include all health and safety elements daily, weekly, monthly.
- Working closely with the building management team to support each business functions to ensure standards are maintained and all functions have cover when needed.
- Liaise with maintenance support providers regarding any building maintenance issues.
- Adhere to all company policies and procedures.
- Weekly and Monthly reporting into the Business Operations & Strategy Manager on centre performance in the absence of the Centre Manager.
Finance
· Liaise with financial controller for matters relevant to payments.
· Liaising with client / financial controller on invoice queries.
· Check delivery notes against supplier invoices.
· In liaison with financial controller, escalating payments from clients in line with procedure.
· Have an understanding and awareness of business policy / procedure for any non-payment or late payments.
Competencies for the role:
- Excellent communication and interpersonal skills
- Basic knowledge of Microsoft systems (Outlook, Excel, Word)
- Ability to use other computer systems (Technology Within, Qube)
- Positive personality and can-do solution focused approach to problem solving
- Relevant experience in a customer facing role
- Relevant experience in the serviced office or office repletion role highly desirable but not essential
- Ability to work with little supervision and on own initiative.
- Team player and ability to plan, prioritise and implement workload.
Full training will be provided on product/service knowledge and technical aspects of the role.
This role offers a unique opportunity to contribute to our commitment to outstanding client service within the serviced offices sector, fostering long-term relationships that drive business success. If you are interested in this opportunity click 'Apply' and send us your up to date CV.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 3 years (required)
- Client Services Assistant: 2 years (preferred)
- Receptionist: 1 year (preferred)
Location:
- Watford WD24 (required)
Work Location: In person
Reference ID: Client Services Assistant - Watford
