Role Purpose
The Client Associate Partner is a role working in the Client team - the agency’s front line. They will deliver against our Full Service People promise; Product Activation, Product Effectiveness Analysis, Testing & Improvement Planning, Quality Assurance A Client Associate Partner will be commercial, strategic, intellectual, personable, and driven. They will manage the day to day running of accounts; from strategic lead on projects through to product activation.
The Client role is to be the face of the agency when interacting with clients and act on behalf of the client when talking internally.
Associate Partner:
An Associate Partner is a specialist supporting position within a team and will be the bridge between Client and Partner. An Associate will be a self-sufficient, proactive person who will support the partner on the strategy of the function, they will be responsible for product activation, effectiveness and analysis as well as quality assurance. . An Associate Partner will be client facing and have an overall focus for the performance responsibility for a Client, Channel or Function.
Role Responsibilities
- Manage and oversee account performance
- Support assigned Client Partner
- Develop high quality personal relationships with clients through regular contact, prioritising face-to-face time and telephone conversations over email.
- Earn clients’ respect and develop status as ‘go to’ point of contact in the business for all commercial and strategic issues.
- Full accountability for client campaign performance, client satisfaction, and client debtors.
- Demonstrate comprehensive knowledge of their business/sector/customers and stay abreast of their industry’s developments.
- Keep the agency appropriately informed of all client developments, from campaign performance to personnel changes and everything in between.
- The project manages all campaign work, including coordination of media teams.
- Critically interrogate media performance and recommend appropriate tests and initiatives.
- Be the ‘client in the agency’ and ensure that we continually develop our products and services to meet their needs.
- Produce annual forecasts, and quarterly reforecasts, against which the business can confidently budget for investment to drive growth.
- Identify new client relationships and make pitches to potential new clients
Role Details Reports to: Client Partner
Responsible for: xx
Location: London & Hybrid
Hours / Days: 5 days per week
Skills & Experience Required:
To be successful in this role, you will:
- 2-5+ years of Experience of client relationship management and project management
- A positive, flexible, can-do attitude
- Be able to coordinate and prioritise a number of tasks at the same time
- Self-motivated and proactive
- Confident, approachable, and able to build strong relationships
- Confidence in writing and editing strong content, ability to be a storyteller
- Experience of the travel industry would be desirable
- Driven to always improve with a curious mind and an entrepreneurial spirit
Expectations for all Open Partners Employees:
- Follow our Employee Handbook
- Live by our values
- Smarter - Aim high, train hard, embrace next
- Faster - Learn fast, adapt fast, act fast
- Better - Think, say and do what’s best
