Client Affairs Service Officer

The Client Affairs Support Service is a new service and will be responsible for providing advice, guidance and support to families/friends whose intention is to look after the property and financial affairs of people who lack the mental capacity to do so for themselves.

This will be done by facilitating the application process in order to enable the family member/friend to act as Court appointed Deputy or Department for Work and Pensions (DWP) approved Appointee.

The decisions made by the team on behalf of families will ensure that their property and financial affairs are properly managed and their independence and choice are maintained.

The service will provide a first point of contact for all new referrals and will wherever possible, source and signpost to a third party organisation prior to referring into the Client Affairs Service as a provider of last resort.

All people being supported by the Client Affairs Support Service will be eligible for adult social care support under the relevant legislation governing care and mental capacity.

We are looking for someone who has experience and knowledge of the Court of Protection Deputyship and DWP Appointeeship application processes.

Working within The Client Affairs Support Service requires teamwork, good organisational skills and a good level of competency using IT systems.

You’ll also need:

• An understanding of the Mental Capacity Act and how it applies to Deputyship
• Excellent communication skills and will be able to evidence experience of dealing with difficult and complex situations.
• To plan and prioritise work to meet deadlines and work effectively under pressure
• Experience of working in an administrative or finance function
• Knowledge of benefits and pensions payable to service users by DWP etc
• The ability and experience to operate a computer-based information system and use Microsoft Office packages
• Experience of working with internal & external customers to provide an excellent quality service

We are currently working both from the office and remotely and it is anticipated that this will continue.

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Samantha Main CASS Manager at: [email protected]

Interviews will be held on Tuesday 23 September 2025 at Staffordshire Place One, Stafford ST16 2LP

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.