Join AX where our people and purpose drive us forward
At AX, we’re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.
Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.
What you’ll be doing
As a TRUE Claims Negotiator, you will be responsible for monitoring the progress of assigned files by the appointed Solicitor in line with agreed service level agreements.
Key responsibilities
- To monitor the progress of assigned files from Solicitor appointment to resolution.
- To understand the service level agreement in place with Solicitor assigned to file, liaising and chasing as needed to ensure delivery.
- To deliver individual targets to support the departments effective timely recovery of debt.
- To ensure effective communication with Solicitors to produce weekly file updates and prompt notification of insurers response to deadlines and court outcomes.
- To deliver individual targets set re timescales of solicitor acknowledgement negotiated settlement or initiated action, and percentage of actual recovery.
- To identify shortfalls in service level agreement, reporting repetition, serious or unresolved issues to Manager.
- To monitor and prioritise incoming emails and post, communicating where necessary, bringing urgent matters to the attention of the line Manager
- To acknowledge and act upon basic Solicitor, Client and court correspondence.
- To maintain regular progress updates with the line Manager, presenting overview of file status and proactively make recommendations on issues identified.
- Carry out reasonable tasks as requested by your line Manager. Observing and complying with GDPR.
- To achieve objectives and targets set. Carry out reasonable tasks as requested by your line Manager.
What you’ll bring
- Experience in a similar role, preferably within the insurance sector—motor insurance experience would be a great bonus.
- A solid understanding of the litigation process and court proceedings.
- Strong verbal communication skills—you’re confident, persuasive, and able to express yourself clearly.
- Great at prioritising tasks, especially when it comes to recognising what’s urgent and important.
- Excellent written communication skills, with the ability to summarise situations clearly and logically.
- Sound judgment and decision-making abilities, especially when solving problems.
- A good sense of commercial awareness and how it applies to your work.
- A keen eye for detail—you notice the little things that matter.
- Strong interpersonal and influencing skills—you work well with others and know how to bring people on board.
- A proactive, adaptable, and results-driven mindset—you’re someone who takes initiative and sees things through.
- The ability to work independently while also contributing to team and departmental goals.
- A track record of meeting targets and using internal systems confidently (IT literacy is a must).
- A commitment to living our company values: Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight.
What we offer
- 22 days holiday (plus bank holidays), rising to 27 with service
- Workplace pension scheme
- Bupa Private Healthcare (optional)
- Life Assurance (4x salary)
- Employee Assistance Programme and wellbeing tools
- Retail discounts and savings
- Ongoing professional development and career growth opportunities
- One charity/volunteering day off per year.
Wellbeing, diversity and Inclusion
For the second year in a row, we are proud to share that we’ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.
We have also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.
If our values resonate with you and you’re excited about this opportunity, even if your experience doesn’t perfectly match, we’d love to hear from you. You might be just who we’re looking for.
