Children's Services Office Support/Receptionist (Cape Hill Family Hub, Smethwick)

Tasks: Office administration such as, preparing and distributing materials, such as mailings, leaflets, training materials and group resources.

Answering and re-directing phone calls in a professional and efficient way.

Updating notice boards and creating wall displays, for special events and festivals.

Ensuring all rooms are kept clean, tidy and safe for the use of children, young people and families.

Managing room bookings and online calendars.

Adhering to Barnardo's policies and procedures at all times, including Barnardo's: Safeguarding; Equality, Diversity and Inclusion; Health & Safety; Data Protection; Confidentiality; Recording policies and procedures.

Participating fully in training and supervision.

Volunteering within Barnardo's Values and Behaviours

Skills: Reliable, punctual and trustworthy.

Approachable and welcoming.

Good communication skills and be able to interact with colleagues, service-users and visitors.

Welcoming, with a confident telephone manner.

Good organisational skills with the ability to prioritise tasks.

Familiar with and having a good understanding of information systems, Microsoft Office, Microsoft Word, Excel, Publisher and other computer packages.

Benefits: Full induction and training.

Other training opportunities relevant to the volunteer role.

Regular supervision and support.

Out of pocket expenses agreed in advance.

Access to the Barnardo’s internal vacancy listing.

Our volunteers tell us about lots of other benefits of volunteering including; experience of working with children, young people and families; experience for your CV; supporting your local community; meeting new people; increasing self-confidence; feeling like you are making a difference; improving your health and wellbeing; and a chance to contribute to a worthwhile children’s charity.