Relationships Scotland - Family Mediation Highland is looking for a dedicated and flexible team member for their Child Contact Centre in Inverness.
Hours
16 - 24 hours per month (2 - 3 shifts per month)
Shifts are usually 8 hours per day on either a Saturday or Sunday. There are occasionally additional hours available on a weekday.
Rate of pay - £12.97 per hour
Holiday entitlement - 20 days per year + bank holidays (pro rata)
Full training (paid) will be provided
The Inverness based contact centre is open each Saturday and Sunday, with additional supervised contact taking place during the week. The role entails weekend working and most contact sessions take place at weekends.
The centre supports separated families by providing a safe, friendly, neutral, child-centred environment for children to meet with the parent or wider family they no longer live with. It also provides supported handovers so that parents don't have to meet.
The role entails ensuring the smooth running of the contact centre on a Saturday and/or Sunday.
Main Duties and Responsibilities
· Facilitate managed handovers (safe transfer of child/ren from one parent to another)
· Provide supported and / or assist with supervised child contact (including preparation and tidy up following contact)
· Provide accurate notes to support the writing of factual reports of supervised contact
· Control entry and exit at contact centre premises during contact
· Manage and respond to difficult situations whilst on duty
· Undertake cleaning duties between contacts to ensure client and staff safety
· Provide information and support for clients
· Adhere to contact centre procedures for fire, safety, theft and other emergencies
· Assist in maintaining confidential records, risk assessments, monitoring and incident reports
· Contribute to case reviews as required
Requirements
· A genuine interest in families, with a caring, impartial and non-judgemental approach
· Ability to maintain strict confidentiality
· Excellent observation skills and ability to write accurate notes and maintain accurate records
Experience of working with children and / or families from varied family structures and complex needs would be an advantage
A satisfactory Disclosure Certificate is required for this post
Closing Date: Thursday 26th June 2025
Applicants are required to contact Relationships Scotland – Family Mediation Highland to obtain an application pack.
Job Type: Part-time
Pay: £12.97 per hour
Schedule:
- Weekend availability
Ability to commute/relocate:
- Inverness: reliably commute or plan to relocate before starting work (required)
Experience:
- working with complex family needs: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 26/06/2025
Reference ID: Child Contact Centre - Duty Organiser and Supervised Contact Support
