Fixed Term Contract / Secondment (Maternity Cover until 18th June 2026)
Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?
The St Mungo’s Pan London Rough Sleeping Team (No Second Night Out) provides a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing and we are currently looking for a Case Coordinator to join our South Assessment Hub based in Lewisham. NSNO services help to ensure those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs.
In the role of Case Coordinator you will work flexibly to support clients where they need us the most:
Playing a central role in coordinating the day-to-day case work of the Assessment hub team to ensure high quality personalised casework.
Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients move on from the service into the appropriate accommodation with the correct support in place.
Line manage and provide essential support and supervision to Assessment and Reconnection Workers.
In this non-shift role you will work mainly within normal office hours Monday – Friday, however, on occasion you may be asked to work flexibly in order to support the team or a particular client on an evening or weekend.
You will be based in the service a minimum of four days per week.
Work flexibly across our London based locations as required.
About you
We are looking for someone with:
Experience of communicating, liaising and negotiating with internal and external to a high level.
Experience of client case management and the resilience to achieve and meet agreed outcomes.
The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person centred approach.
The ability to coordinate a project or team in a homelessness service and provide reconnection advice.
Excellent communication skills and the ability to work with others whilst managing your own time.
Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: 10am on 26th June 2025
Interview and assessments: w/c 7th July 2025
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000
