Job Description: Care Liaison Officer
Reports to: Registered Manager / Service Manager
Location: Community-based, with office and home working as required
Contract: Full-time
Role Purpose
The Community Pathway Coordinator will support the effective coordination of community-based complex care packages. The role focuses on rostering, communication with service users, families, and professionals, and providing day-to-day support to ensure continuity of care. The postholder will contribute to multidisciplinary team (MDT) meetings and assist the Registered Manager in maintaining safe, person-centred, and high-quality services.
Key Responsibilities
Care Package Coordination
- Act as a key contact for service users, families, and professionals regarding assigned care packages.
- Ensure care pathways are documented, updated, and followed in line with care plans.
- Monitor service user outcomes and promptly escalate concerns to the Registered Manager or Clinical Lead.
- Attend MDT meetings as required, providing accurate updates and representing the service professionally.
Rostering & On-Call
- Prepare and maintain rotas for assigned care packages, ensuring safe and appropriate staffing levels.
- Cover an agreed share of the on-call rota, offering out-of-hours advice and support.
- Respond to rota gaps, sickness, or emergencies, helping to ensure continuity of care.
Workforce Support
- Assist in matching existing staff to service users based on skills and compatibility.
- Support induction and orientation of staff joining care packages.
- Provide day-to-day support to staff in delivering care, escalating any issues to the Registered Manager.
Quality & Compliance
- Maintain accurate care records and rostering information in line with company policies and regulatory standards.
- Support audits, compliance checks, and quality monitoring as directed.
- Contribute to risk assessments and care plan reviews, escalating concerns as necessary.
- Promote safeguarding, safety, and dignity at all times.
Person Specification
Essential
- Experience in community healthcare, domiciliary care, or complex care settings.
- Strong organisational skills, with proven ability to manage rotas.
- Confident communicator, able to engage with families and professionals.
- Flexible and able to participate in an on-call rota.
- IT literate (rostering systems, Microsoft Office, electronic care planning).
Desirable
- Health or social care qualification (NVQ/QCF Level 3 or above).
- Experience working with children or adults with complex health needs.
- Understanding of CQC regulations and compliance standards.
- Full driving licence and access to a car.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Casual dress
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
