Salary: £26,409 - £27,711 pro rata
Hours per week: 30 hours
Interview date: To be confirmed following shortlisting
Finance – Shaping Wiltshire’s Future
Are you organised with a keen eye for detail? Do you have great communication skills and a passion for delivering excellent service? If this is you, we invite you to join our Care Contributions Team.
Our team plays a key role in managing and overseeing the billing and collection of care contributions for adults in receipt of social care services.
This role offers a unique opportunity to make a real impact while developing valuable skills in finance, administration and customer service. You’ll be part of a supportive team, working in a varied and rewarding environment with opportunities for professional growth and a positive work life balance.
As a Care Contributions Team Support Officer, you will be right at the centre of ensuring timely payments, helping with the support of financial processes, liaising with families and legal teams and with various internal departments. Sensitivity and professionalism will be important in your approach to people's sometimes very difficult situations.
You will be responsible for managing direct debit payments, processing refunds and write-offs and liaising with service users and their families. You will also contribute to the ongoing development of processes, undertake data analysis and ensure compliance with financial procedures. Strong IT skills, including Excel and database management, will help you excel in this role.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.
Please download and read the role description and person specification carefully before you apply as well as Our Identity .
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
For more details, contact Andrea Adams, ASC Account Management & Debt Recovery Team Leader, at [email protected] .
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion .
Disability Confident Employer
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