Raymond James Caravans has an exciting new position available!!
Aftersales/Customer Care Advisor
We require an Aftersales Advisor of the highest calibre to join our busy Service department at our dealership in Atherstone. We offer a superb opportunity to the right person, who is able to demonstrate an aptitude to learn and a keenness to develop in a rewarding career within the caravan industry.
Roles and Responsibilities.
- To correctly and efficiently handle warranty claims from the customer first reporting a problem to resolving whatever the issue maybe.
- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
- To ensure all customer expectations and requirements are exceeded throughout
- To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
- To order parts and accessories, under the direction and supervision of the Service Manager.
- To ensure goods received are despatch or stocked on a daily basis.
Essential Skills to be a successful applicant:
- Excellent Customer Service
- Computer Literate
- Basic Knowledge of Caravans
- Motivated
- Friendly
- Able to work well within a team
This role will require you to work approximatley 1 in 4 Saturday mornings 9am-1pm, this is paid at overtime rate.
RAYMOND JAMES CARAVANS LIMITED
WITHERLEY HOUSE
CARLYON ROAD
ATHERSTONE
WARWICKSHIRE
CV9 1JE
Job Types: Full-time, Contract
Job Types: Full-time, Permanent
Pay: From £12.75 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
