An exciting opportunity has arisen within the Child and Adolescent Obsessive Compulsive Disorder, Body Dysmorphic Disorder and Related Disorders team in the National & Specialist CAMHS Outpatients for a Team Administrator.
The Obsessive-Compulsive Disorder, Body Dysmorphic Disorder and Related Disorders service provides specialist assessment and treatment for young people experiencing anxiety disorders involving obsessions and compulsions, such as OCD, BDD, trichotillomania, and related conditions. We offer evidence-based treatment, primarily Cognitive Behavioural Therapy (CBT), which focuses on helping young people understand and manage their anxieties. Therapy is typically delivered in weekly, one-hour sessions at the clinic over an average of 14 to 20 weeks.
We are looking for a focused and motivated individual to join the Obsessive-Compulsive Disorder, Body Dysmorphic Disorder and Related Disorders team in the role of Team Administrator. We are looking for experienced, organised and committed individual to support the work of the service, with the ability to work autonomously.
We are looking for a team administrator with excellent organisation and communication skills and a keen eye for detail. The successful candidate will be proactive, assertive, adaptable, work well within a team and be passionate about providing a high-quality service. We are looking for a candidate who has a good attitude, is efficient, great with systems and inspired by the idea of making a difference.
The key areas of responsibilities are to provide:
- comprehensive administrative and secretarial support
- Support to senior administrator and office manager
- Attending and taking team meeting minutes
- Report typing, booking appointments and point of contact for families and other professionals.
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Tuesday to Friday with Friday being a working from home day, giving you the very best of good work life balance. Weekly working hours are as below and include a 30-minute lunch break each day.
- Tuesday: 11am-4.30pm
- Wednesday: 11am-4.30pm
- Thursday: 11am-4.30pm
- Friday: 11am-3.15pm
This part-time post is based at the Michael Rutter Centre, Maudsley Hospital, Denmark Hill, London. SE5 8AZ.
PLEASE NOTE: shortlisted applicants will be required to complete an onsite test and only candidates who perform successfully at testing stage will be invited to interview.
- To provide a professional and confidential administration service, to include audio/copy typing; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post.
- To assist people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
- To ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
- Ability to work in an unpredictable pattern, dealing with frequent interruptions.
- Organise the booking of interpreters and translation of correspondence, where appropriate.
- To arrange appointments and meetings as required.
- Attend meetings and produce minutes.
- Make travel arrangements for the team when required.
- Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.
- To attend allocation/referrals meetings in the absence of the Senior Administrator.
- To add referrals to the Trust patient database within 24 hours of receipt.
- Trace patient NHS details via the National Tracing System
- Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
- Monitor and update operational data quality information proactively to ensure targets and standards are met.
- To contribute in the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.
- To participate in service user feedback and PPI.
- To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
- To provide cover for colleagues, as required, within CAMHS sites.
- To provide ad hoc reception cover, as required, within CAMHS sites.
- Assist teams with the development of patient information and team leaflets.
- To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
- Will be required to be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion.
- May be required to work outside of core hours, in line with service need.
- To participate in development and training identified through the appraisal and supervision process.
- To attend and participate in all identified mandatory training.
- To ensure all duties are carried out in line with Trust policy.
- To carry out other duties appropriate to the grade as required.
- To keep up to date with relevant Trust policies and developments within the NHS, eg. Business Continuity Plans, Care Quality Commission etc.
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