Job Summary: IFC Certification is looking for a detail-oriented Business Support Scheduler to join our growing team in Aylesbury. In this role, you will be responsible for coordinating auditor schedules, arranging travel and accommodation, and liaising with clients to ensure audits are planned and delivered efficiently and professionally. Become an essential part of a team that values quality, trust, and outstanding service. About the role:
- Schedule and coordinate auditor assignments based on availability, location and competency.
- Communicate with clients to confirm audit details, site access, and required documentation.
- Arrange auditor travel and accommodation in line with policy and budget.
- Anticipate and resolve scheduling conflicts efficiently.
- Maintain scheduling tools and systems (e.g., CRM, ERP) with accurate, up-to-date information.
- Respond to audit-related queries and support customer satisfaction.
- Collaborate across teams to ensure smooth audit execution.
- Support improvements to scheduling processes and customer service.
- Strong organisational and time management skills.
- Excellent verbal and written communication.
- Proficient in Microsoft Office and scheduling tools (Outlook, Excel, SharePoint, etc.).
- Attention to detail, high accuracy and ability to meet tight deadlines.
- Experience in logistics or scheduling is an advantage.
- Self-motivated, with a proactive and solution-oriented mindset.
- £28,000 per annum
- Generous Annual Leave – Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
- 37.5 hours per week - Monday to Friday, hybrid role (2-3 days office-working)
- Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
- Milestone Rewards – paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
- Salary Reviews
- Company Bonus Scheme
- Life Assurance – 4x your annual salary
- Employee Assistance Programme (EAP) – Confidential support, advice, and counselling available 24/7, 365 days a year
- 24/7 GP Service – Access to medical advice anytime
- Cycle to Work Scheme
- Eye Care Vouchers – Supporting your health and well-being
- Welcome Pack – Filled with company-branded goodies to kickstart your journey with us
At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.
As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.
If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at [email protected].
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