Description
Job Description & Person Specification >
Are you passionate about community safety and looking for a role where you can make a real difference? Join our administration and finance team at Torbay Council as a Business Support Officer – Anti-Social Behaviour (ASB).
About the Role:
As a Business Support Officer – ASB, you will be the initial point of contact, providing essential business support to ensure efficient and effective service delivery across the Community Safety unit. Your role will involve casework administration, liaising with complainants, conducting research, and maintaining office systems. You will also support meetings, handle sensitive information, and contribute to training and development activities.
Key Responsibilities:
- Casework Administration: Assess complaints, liaise with complainants, and conduct initial casework administration.
- Research and Documentation: Carry out small research projects and prepare specialist documentation.
- Office Systems: Develop and maintain a variety of office systems.
- Administrative Support: Support meetings, book venues, travel, and accommodation, and handle sensitive information.
- Meeting Preparation: Prepare for and attend meetings, ensuring all paperwork and logistics are managed.
- Customer Care: Ensure high standards of customer care for callers and visitors.
- Transcription: Accurately transcribe recorded or dictated minutes and compile documents.
- Flexible Duties: Assist with inspections, audits, events, and other duties as required.
- Training and Development: Contribute to training activities and participate in training.
If you are enthusiastic, adaptable and ready to contribute to the safety and well-being of Torbay’s communities, we want to hear from you.
When filling out your application, please refer to the person specification and give examples of how you meet the essential criteria.
If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/council/jobs/job-descriptions/business-support-officer-anti-social-behaviour/
For an informal chat please contact Heidi McBride on 01803 207931 or [email protected].
Interviews are expected to be conducted during the week commencing 7th July 2025.
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
When filling out your application, please refer to the person specification and give examples of how you meet the essential criteria.
If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/council/jobs/job-descriptions/business-support-officer-anti-social-behaviour/
For an informal chat please contact Heidi McBride on 01803 207931 or [email protected].
Interviews are expected to be conducted during the week commencing 7th July 2025.
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
Skills
Essential:
- Ability to interpret complex information and produce clear and concise reports.
- Excellent communications skills, both written and verbal.
- Effective organisational skills and ICT proficiency.
- Ability to work independently and as part of a team.
- Experience in a busy office environment and high-level of customer service.
This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Knowledge
Essential:
- Knowledge of the criteria for addressing Anti-Social Behaviour and Statutory Nuisance.
- An in-depth knowledge of a range of specialist administrative and organisational procedures.
Experience & Qualifications
Essential:
- Educated to GCSE Level standard of equivalent.
- ICT qualification or equivalent.
- Experience of maintaining accurate and methodical records, in particular the production of accurate and concise minutes, notes and actions.
About Torbay Council
Please review the available pages within the careers site.
A list of employer benefits can be found here.
A list of employer benefits can be found here.
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