Bank Administrator/Co-ordinator (Wards)

Bank Wards Administrator | Competitive Hourly Rate | Flexible Working | Elland

We have an exciting opportunity for an experienced Administrator to join the bank staffing team to support administrative tasks based on the Wards at Spire Elland.

Spire Elland Hospital has been providing high levels of medical treatment and personal care since 1985. Our hospital has a full multi-disciplinary medical team on-site who practice some of the most advanced treatments on the latest generation imaging and diagnostic technology. This means we can offer everything from screening and rehabilitation through to leading-edge surgical procedures and excellence in specialist fields like orthopaedics, general surgery, gynaecology, and cosmetic procedures.

Duties and responsibilities;

• Greet and receive patients, visitors and other members of staff to the wards in a polite and professional manner and to undertake general reception duties.
• Answer the telephone and relay accurate messages as appropriate.
• Maintain effective communications between patients, their relatives and the team within the department.
• Escort patients from reception for admission. Explain the room layout and facilities, deliver post and newspapers.
• Liaise with all members of the multidisciplinary team to ensure effective communications are maintained within the department.
• Reports complaints or concerns to the Nurse in charge/shift leader.
• Assist in the delivery and evaluation of care of patients admitted to the ward in accordance with Spire policies
• With due regard to risk management policies and procedures, participate in maintaining a safe environment for patients, relatives, carers and staff.
• Ensure that patient notes are up to date and in correct order and are taken to the appropriate place be it coders or secretary when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient’s notes.
• Liaise with the all relevant department and the patient to ensure accurate data in the system (admissions, discharge and transfer of patients).
• Assist in orientation of new staff to the ward.
• Assist with the ordering of ward/unit stores and undertake the ordering of all stationery ensuring availability at all times.
• Taking and distributing accurate minutes for team meetings in a timely manner.
• Update SAP with any augmented nursing care communicated by the nursing team to ensure transfer and charging details are updated.
• Update SAP with extended length of stay communicated by the nursing team. Capture any additional revenue by escalating any additional length of stay as appropriate (i.e. call insurer).
• Booking of outpatients’ appointments on the system or with the relevant hospital departments and the arranging of transport.
• Ensure discharge notes are completed by the medical staff and sent to GP’s within 24 hours of discharge and results are filed prior to leaving ward.
• General ward administration including, keeping the notes trolley/s in good order, checking all request forms are signed by doctors and ordering of porters as requested.
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
• Where required, assist with aspects of patient’s care e.g. offering refreshments to carers, etc.
• Keep up to date with all information requirements from different departments and collection methods, ensuring all ward staff are kept aware of these.
• To support the team in carrying out all customer focussed service and administrative work processes suggesting improvements, which it is believed, will enhance the department’s performance, business and quality systems.
Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

Who we're looking for

• Good standard of secondary education with demonstrable literacy, numeracy and IT skills.
• Experience of working in a Healthcare Setting as administrator
• Track record of successful delivery in a similar role, in an office and / or customer service environment
• Understanding of medical terminology
• Knowledge of the healthcare market
• Excellent interpersonal and communication skills, with an excellent telephone manner.
• Ability to build and maintain effective working relationships, both internally and externally
• Strong focus on delivering and meeting customer expectations
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• The ability to work effectively as part of a team
• N umerate and literate
• High degree of accuracy and a methodical approach to workload
• IT literate and a competent user of the MS Office suite of products
Able to work under pressure and to tight deadlines, with good organisational skills

Benefits

• Bank colleagues are paid weekly
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’
• Wellbeing Centre access via ‘Spire for You'
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
• The MyGymDiscounts benefit is now also available to all Spire Bank workers, as of October 2024.
• MyGymDiscounts is a fitness benefit that offers huge savings on gym memberships, digital fitness subscriptions and multi-activity memberships. With over 3,800 gyms, leisure centres, and more across the UK on offer, there are many options to suit location, preference, and budget.
To find out more, Bank Workers should visit Spire for You (rewardgateway.co.uk)

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together
• Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

For us, it's more than just treating patients; it's about looking after people

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications