The Private Patients Unit is seeking an experienced Private Administration Co-Ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit’s administration services and daily functions.
Working a variable rota that runs Mondays to Fridays from 7am to 8pm with occasional Saturdays, you will be responsible for carrying out the daily administrative functions. You will engage with; patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service.
An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.
This position will also require cross site working to the Hadley Wood Hospital when required.
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Essential criteria
Degree level qualification or equivalent experience
Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
English and Maths at GCSE level or equivalent
Previous experience of working in a front of house customer facing environment in a private healthcare environment
Substantial experience in a customer service environment
Understanding of the requirements regarding patient confidentiality
Excellent written and verbal communication skills
Excellent customer care practice, being polite, sympathetic, patient and diplomatic
Highly numerate and Comfortable discussing payment requirements with patients
IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
Team worker
Flexible (post holder will be required to work shifts)
Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
Demonstrable ability to meet the Trust Values
Desirable criteria
Courses / further study attended to demonstrate evidence of personal development
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