Job Title: Bagpipe Shop Assistant
Location: The Bagpipe Shop, The National Piping Centre, Glasgow
Reporting to: Shop Manager
Contract Type: Part-time fixed or flexible
Salary: Dependent on age & experience
Hours: Up to 35 hours p/week across 7 days as required.
About The National Piping Centre
The National Piping Centre seeks to enrich lives through piping. The Bagpipe Shop is our specialist retail outlet offering a wide range of piping supplies, instruments, accessories, books, merchandise and gifts to both local and international customers.
Role Overview
As a Shop Assistant at The Bagpipe Shop, you will provide a friendly, knowledgeable, and helpful service to all customers. You’ll support the day-to-day operations of the retail space, including serving customers, handling sales, stocking shelves, and ensuring the shop presents a welcoming and professional appearance at all times.
Key Responsibilities
- Deliver outstanding customer service in person, over the phone, and via email.
- Handle sales transactions using the shop’s EPOS system.
- Advise customers on products including bagpipes, reeds, maintenance items, music books, and gifts.
- Assist with stock control: unpacking deliveries, restocking shelves, and stocktaking.
- Maintain cleanliness and presentation of the retail space.
- Process online orders, including packing and dispatch.
- Support promotion of shop products via social media or in-store displays, as required.
- Keep up-to-date with new product ranges and piping developments.
- Work collaboratively with other NPC departments to ensure excellent visitor experience.
Person Specification
Essential:
- Friendly, helpful, and approachable manner.
- Strong communication and interpersonal skills.
- Basic IT skills and confidence with till systems.
- Attention to detail and organisational skills.
- Willingness to learn about piping and the traditional music sector!
Desirable:
- Knowledge of or interest in traditional Scottish music and piping.
- Social media or content creation skills for retail promotion.
Benefits
- Staff discount in The Bagpipe Shop and Pipers' Tryst Restaurant
- Opportunities to learn about Scottish traditional music and culture
- Friendly and supportive working environment
- Pension scheme (if applicable)
Job Types: Part-time, Permanent
Pay: £10.00-£12.60 per hour
Expected hours: 7 – 35 per week
Benefits:
- Company pension
- Employee discount
- Store discount
Work Location: In person
