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We're Hiring: Assistant Head Concierge | ME London
Location: ME London Hotel, The Strand, London
Department: Guest Experience
Reports To: Aura Manager
Membership Required: Les Clefs d’Or
At ME London, we don’t just deliver service—we deliver art, energy, and unforgettable moments. Bold, design-led, and unapologetically luxurious, ME London is looking for an Assistant Head Concierge who embodies elegance, innovation, and excellence.
If you’re a proud member of Les Clefs d’Or, passionate about curating bespoke experiences, and ready to lead in one of London’s most iconic lifestyle hotels—this is your moment.
Your Mission
As the Assistant Head Concierge, you are the face of our destination, the connector between our guests and the very best of London. You’ll lead our Concierge team to deliver personalised, boundary-pushing experiences that surprise, delight, and leave a lasting impact.
What You’ll Do
Lead the Concierge team at ME London’s vibrant core, ensuring seamless daily operations and exceptional guest engagement.
Create and implement a destination experience strategy, delivering unforgettable and bespoke experiences that reflect our guests’ desires and London’s dynamic spirit.
Personally handle VIP guest requests, tailoring every touchpoint and applying upselling/cross-selling techniques to drive revenue while exceeding expectations.
Own and resolve guest incidents with empathy and flair, always aligning with ME brand standards.
Champion Voice of the Customer initiatives and lead improvement strategies based on guest feedback.
Monitor competitor trends and continuously research new experiences to keep ME London ahead of the curve.
Oversee department inventories and optimise resource management, including seasonal closure and reopening procedures.
What You Bring
Active Les Clefs d’Or membership – a symbol of excellence and access to the finest local and global networks.
A proven track record in luxury hospitality, ideally in a high-energy, lifestyle-driven environment.
Deep, insider knowledge of London’s cultural, culinary, and entertainment scenes—you don’t just know the city; you live it.
A passion for creativity, personalisation, and making the impossible feel effortless.
Strong leadership, communication, and guest-centric thinking.
Fluency in English; additional languages are a plus.
What We Offer
A bold and dynamic work culture at one of London’s most iconic design hotels.
A chance to create the extraordinary, every single day.
Opportunities for career development within the ME by Meliá and Meliá Hotels International global family.
A supportive environment where your creativity and flair are celebrated.
Join ME London—where luxury meets lifestyle, and every day is a chance to make history.
Apply now and bring your gold keys to a hotel that dares to do things differently.
Because belonging to the great Meliá family is being VIP
Holidays: 28 days’ holiday including 8 public holidays- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
- Discounted dental and health cover with HSF
- Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
- Meals on duty, Payday Parties and Laundry
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
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