Job title: Aquatics Co-ordinator
Hours: 15 per week
Location: Havant Leisure Centre
Salary: £11,310.00
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.
The Trust:
Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.
The Role:
We are seeking an enthusiastic and organised Aquatic Co-Ordinator to support the smooth day-to-day running of our swim programme across three centres. This key role provides leadership and coordination for swim staff while ensuring excellent customer service and communication. You’ll be the central point of contact for swim-related enquiries and work closely with the Aquatics Development Manager to maintain and develop a high-quality, customer-focused swim offering.
Interested? Want to know how you can join our team? Take a look at this great opportunity!
We are looking for a Aquatic Co-ordinator to join us in transforming our business from 'good' to 'great'! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.
What does the role involve?
A hands-on role that requires you to:
- Coordinate swim teacher schedules and manage cover arrangements across all centres
- Organise cover for both planned and emergency absences
- Lead swim teacher inductions and ensure alignment with operational standards
- Review and approve annual leave requests
- Support recruitment processes, including interviewing candidates
- Manage and respond to customer enquiries via email and phone
- Handle high-level customer complaints professionally and escalate when appropriate
- Collaborate with operations and facilities teams to ensure safe, clean, and effective swim environments
- Assist with marketing and promotion of swim programmes
- Cover swim sessions where required
Skills and competencies:
-
Excellent Communication skills
- Energetic and passionate to meet our swimmers needs and goals.
- Ability to work unsupervised as well as part of a team
- Reliable, committed and conscientious
- Motivated
- Approachable
- Open to new ideas and working practices and ability to embrace change
- Strong social awareness skills
- Excellent team player
Good commercial awareness -
Qualifications:
Essential:
- A recognised Swim Teacher Qualification (e.g., STA or Swim England Level 2 or equivalent)
- Availability and flexibility to support cover needs across multiple locations
- Previous experience in a customer facing role
- Strong organisational, leadership, and communication skills
Desirable:
- A valid Teacher Rescue Award or Teacher Safety Award
- Experience supporting or managing staff performance
What you can expect from us:
- A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
- Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
- Variety; no two days is the same!
- An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.
Benefits:
- Free access to our award-winning gym’s and exercise classes for you and a +1
- Employee discounts and wellbeing platform
- Healthcare Cash plan
- Free 24/7 access to GPs using our SmartHealth plan
- Employee Assistance Programme - support for when you need it most
- 23 days annual leave + 8 days bank holiday
- Internal recognition schemes
- Opportunities for training, development and progression
- Free onsite parking - subject to availability
- Hybrid and family friendly policies
- Generous company sick pay scheme
- Employee referral scheme
- Company pension scheme
- Death in service benefit
- And much more....
This role will be based at Havant Leisure Centre but will be expected to travel to other company site as the need requires.
Interview Process:
The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.
The successful candidate will be subject to an Enhanced DBS check.
There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!
If you are a recruitment agency, please note we operate a PSL and do not take cold calls.
