- Job Title: Apprentice Administrator - Swansea
- Salary/Hourly Rate: £12.21 Per Hour
- Location: Longview Road, Swansea, Wales, SA6 7JL
- Reporting to: Contract Manager
- Hours/working pattern: 30 hours per week, Monday - Friday
- Contractual Requirements: Candidates must be aged 18+
About the Role:
Are you ready to kick-start your career in a dynamic and supportive environment? We're on the lookout for a motivated and enthusiastic Apprentice Administrator to help us deliver outstanding experiences for ESS. This is a fantastic full-time opportunity, contracted at 30 hours per week, where you'll gain valuable skills, contribute to meaningful work, and grow with a team that values your development.
Join a passionate and dedicated team where your role as an Apprentice Administrator will be key to delivering exceptional service and support. You’ll be part of a fast-paced environment that values teamwork, attention to detail, and a commitment to excellence.
You do not need to have any experience to apply for this vacancy as full training will be provided as part of the apprenticeship!
On completion of the Apprenticeship you will achieve the L2 Administration Assistant and become a qualified Administrator.
Your Key Responsibilities Will Include:
- To manage the topdesk reporting system and ensure we are hitting our SLA’s
- Manage the pest control for our clients with direct communication with the suppliers and report any issues or nonconformance to the contract manager.
- Manage the waste control for our clients with direct communication with the suppliers and report any issues or nonconformance to the contract manager.
- Manage the Window cleaning for all DVLA sites (internal and external) for our clients with direct communication with the suppliers and report any issues or nonconformance to the contract manager.
- Oversee the waste team works and external cleaning of all DVLA locations and report any issues or nonconformance to the contract.
- To be polite, professional and friendly at all times with customers, clients and colleagues
- To ensure the highest level of customer care is adhered to at all times
- To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
- To take personal responsibility for correcting customer or client service problems
- Ask questions to understand customer needs and actively seeks feedback on standards of performance
- To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
- To report health and safety issues to your line manager, including all accidents and near misses
- To promote good safety habits and methods of work
- By utilising resources available, work as effectively and efficiently as possible to ensure the administrative service is provided to the agreed standards
- Carry out photocopying, tidying and general filing as required
- Answer the telephone and deal with telephone calls in a polite and professional manner
- To maintain a comprehensive filing system
- To produce reports and presentations on request
- To attend meetings and be a note taker
- To order stationery within the given budget from nominated suppliers only
- To undertake ad hoc projects or work in other areas as required
- Additional responsibilities may include being a key holder.
Our ideal Apprentice will:
- Strong communicator
- Self-starter
- Team player
- Trustworthy and honest
- Diligent and has an eye for detail
- Previous experience in administrative roles
- Excellent working knowledge of Word, Excel and PowerPoint
- Integrity and the ability to maintain a high level of confidentiality
- High standard of literacy skills
- Proven track record in planning, organisation and time management
- Excellent telephone manner
- The ability to maintain a high level of confidentiality
- Ability to work as a team
- Can Do attitude
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Financial wellbeing programme and preferred rates on salary finance products
- Aviva Digicare – Free annual healthcare check
- Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
- Pension scheme and Life Assurance
- Employee Assistance Programme
- Holiday purchase scheme
- Sharebuy Scheme
- Recognition awards including Be a Star peer recognition and Long Service Awards
- Employee networks created and led by employees for employees
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment, Health &Wellbeing and Travel discounts
- Shopping discounts – Save up to 15%at high street and online stores by purchasing Shopping Cards
- Vodaphone discounts
- On-going training & development and career pathways
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
