Digital & Technology/Information Technology, Facilities Management
Amsterdam '- Noord-Holland - Netherlands, Berlin - Berlin - Germany, Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Bristol - England - United Kingdom of Great Britain and Northern Ireland, Cardiff - Wales - United Kingdom of Great Britain and Northern Ireland, Dublin - Dublin - Ireland, Edinburgh - Scotland - United Kingdom of Great Britain and Northern Ireland, Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland, Liverpool - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Madrid - Cundinamarca - Colombia, Manchester - England - United Kingdom of Great Britain and Northern Ireland, Newcastle upon Tyne - England - United Kingdom of Great Britain and Northern Ireland, Newquay - England - United Kingdom of Great Britain and Northern Ireland, Paris - Ile-de-France - France, Rome '- Lazio - Italy, Southampton - England - United Kingdom of Great Britain and Northern Ireland, Vienna - Wien - Austria
What You’ll Do
External (User) Support:
- Log and track basic problems and work tickets.
- Monitor progress made on timely user request resolution.
- Gather and review data to identify and solve complex problems that arise with little or no precedent.
Internal (Dev) Support:
- Work across Teams to support configurations and Integrations.
- Work within Project management deadlines to collect, map and load vital system configurations and data elements for application delivery and transitions.
- Perform system acceptance testing, user training, and application documentation.
- Work in coordination with development team to manage change control and new feature rollouts.
Training / Communication:
- Conduct Initial Training and refresher training for external and internal user groups
- Supply information to Stakeholders regarding the tech applications and related business processes.
- Work with communications teams to market features, rollouts and business processes as required.
Adoption / Compliance:
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
- Conduct regular reviews with user base to gather feedback and respond to doubts and concerns concerning product usage.
- Work with Core Team to manage compliance requirements around system users.
What You’ll Need:
- A comprehensive understanding of a range of processes, procedures, systems, and concepts across technology including database management, Application design, API Integration and user acceptance testing.
- Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Advanced organizational skills with an inquisitive mindset and a keen attention to detail.
- Excellent communication skills
- Experience with SmartSheet and Workflow / RPA systems a Plus.
- Experience in the Life Sciences / Lab Services field a Plus.
- Coding Experience a Plus.
Find out more
