Appeals, Complaints and Conduct Coordinator

We are seeking a highly organised and professional individual to join our team as an Appeals, Complaints and Conduct Coordinator. In this role, you will support the administration of student complaints in line with the University's statutory Complaints Handling Procedure, as well as assist with processes related to student conduct and discipline, academic appeals, and suspensions.

Working closely with the Appeals, Complaints and Conduct Manager and Officer, you will play a key role in ensuring the efficient handling of cases and the smooth operation of the Student Disciplinary Procedure. This position demands strong organisational and communication skills, a high level of discretion, and the ability to navigate complex and sensitive situations with professionalism and empathy.

Exceptional written and verbal communication skills, along with meticulous attention to detail, are essential.

The successful candidate should have the following:

HND/SVQ level 4 or equivalent or have relevant and practical work experience.

Experience of working with regulatory frameworks or applying processes and procedures.

Experience of building effective working relationships with internal stakeholders and external agencies.

Experience of working in a customer focused environment.

Experience of supporting committee management and minute taking and report writing.

Experience of providing administrative support across a range of activities involving multiple stakeholders.

The University of the West of Scotland is one of Scotland’s largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.

With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.

UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings)

Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.

Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided).

The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice at www.uws.ac.uk

UWS are committed signatories to the Armed Forces Covenant.

UWS is committed to equality and diversity and welcomes applications from underrepresented groups.

UWS is a “Disability Confident” employer.

University of the West of Scotland is a registered Scottish charity, no. SC002520