Ambulance Operations Advisor

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as ‘everyday’ health emergencies, training, supporting communities, and improving young people’s lives.

We pride ourselves on being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work-life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first aid and mental health first aid courses, Blue Light and NHS online shopping discounts, cycle to work scheme, lifecare, mental health and wellbeing tools and volunteering days.

About You

To be successful in the role you will need to be a trouble-shooter capable of working under pressure with a self-starter approach. You will be able to work on your own initiative as well as part of a busy team. You will be comfortable handling sensitive and confidential information and must be able to handle incoming calls professionally and efficiently.

About the Role

As Ambulance Operations Advisor at St John Ambulance, you will work as part of a team that is the first point of contact for patient transport requests, dealing with inquiries from patients, relatives, care staff or agencies. Your role is pivotal in rostering our clinical staff to undertake their frontline duties, maximising our coverage and reach and minimising wastage and inefficiencies.

About Us

This is a fantastic opportunity to join a team of over 1,900 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).

Find out more about us, including our Ask Me campaign, at www.sja.org.uk

For candidates or St John Ambulance volunteers wishing to apply, please apply below.

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces, Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note St John does not accept speculative CVs and will only consider CVs submitted for an advertised role.