Responsibilities include data entry, general administration work, updating the appointments system, and providing excellent customer care.
The post holder will receive incoming telephone calls from patients, carers, GPs, staff, other healthcare professionals, and external organisations, taking appropriate action which may involve discussing matters with other team members.
We are seeking candidates who possess a strong willingness to learn, relish challenges, and exhibit the ability to work independently as well as part of a collaborative team. Commitment to improving patient services and excellent communication skills are essential.
You will work alongside clinical colleagues to ensure that the Speech and Language Therapy team flows smoothly, helping maintain an efficient and effective administration service.
All applications will be scored against the Person Specification and so applications should make reference to the key criteria of this role.
Please note that this post may close early if a threshold of applications has been reached.
The role involves supporting the Speech and Language Therapists (SLTs) working in East Sussex Healthcare Trust:
To provide an efficient administrative service to the Speech and Language Therapy teams
To manage defined workload to promote the smoother running of the community SLT team
To use own initiative, working autonomously, and to take guidance from the Head of Service and Operational Support Officer and members of the wider SALT team as appropriate.
To undertake H&S responsibilities as required
To support administrative projects and service developments
To support the induction process of new members of staff
To signpost service users who contact the office. The postholder will be required to have a clear understanding of the role of the SLT.
To act as ‘secretary’ for meetings as appropriate, taking minutes, diary planning etc.
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
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