Oakdale has been providing high-quality, professional therapy services for nearly 25 years. We are a not-for-profit, community-based organisation offering compassionate and flexible support to people of all ages. Our services include specialist assessments and psychological therapies for children, young people, and adults, tailored to individual needs.
We work with a wide range of clients - some are referred through the NHS, Local Authorities or schools, while others come to us privately, through insurance, or via our charitable fund. However people access our services, we are committed to offering respectful, person-centred, and evidence-based support.
Why Work With Us?
At Oakdale, you’ll be joining a supportive and purpose-driven team. We value warmth, integrity, and professionalism. Whether you're helping a client feel welcome, managing a busy admin workload, or supporting colleagues behind the scenes, your role is vital to the quality of service we provide.
We offer:
A friendly and inclusive working environment
- A varied and meaningful role where your work makes a difference
Ongoing support and training where needed
About the Role
We’re looking for a strong, organised, and proactive Administrator / Receptionist to help ensure the smooth day-to-day running of our busy therapy centre. You’ll be the first point of contact for many clients, both in person and over the phone, so a calm, friendly, and professional manner is key.
In addition to reception duties, you’ll take ownership of a range of administrative responsibilities, including diary management, database entry, document handling, and project support. The role also includes keyholder responsibilities and supporting the general upkeep of the Centre.
This is a part-time post, ideal for someone who enjoys working with people and takes pride in maintaining high standards of administration.
Key Responsibilities
Reception and Client Support
Greet clients and visitors and ensure they feel welcome and supported
- Answer calls and emails promptly and professionally
- Manage appointment bookings, cancellations, and rescheduling
Handle client information with sensitivity and discretion
Administrative Duties
Maintain accurate client records and input data into internal systems
- Manage practitioners’ diaries and co-ordinate schedules
- Format and proofread documents such as reports, letters, and appointment emails
- Support internal meetings, training events, and service administration
- Help with general project and clinical admin tasks as needed
Follow confidentiality, safeguarding, and data protection procedures
Facilities and Keyholder Duties
Open and lock up the building, including setting alarms
- Perform end-of-day checks, ensuring rooms are tidy and stocked
- Report any health and safety or maintenance issues and follow up where appropriate
- Carry out or assist with routine safety procedures, including fire checks (training provided)
Take responsibility for light housekeeping tasks such as tidying communal areas and running the dishwasher
Finance Support
Take payments by card (in person and over the phone)
Handle petty cash securely and liaise with the finance team when necessary
What We’re Looking For
Essential:
Proven experience in a busy administrative or reception role
- Excellent organisational and time management skills
- Confident and professional communication, both written and verbal
- Strong attention to detail and ability to manage multiple tasks
- Proficient in using email, calendars, databases, and Microsoft Office
- Reliable and responsible - able to work independently and as part of a team
- Willingness to take on keyholder responsibilities
A calm, friendly, and respectful approach when working with clients and colleagues
Desirable:
Experience working in a healthcare, mental health, or not-for-profit setting
- Knowledge of confidentiality, safeguarding, and GDPR
Familiarity with supporting clinical or service-based projects
Job Details
Part-time: 25 hours per week
- Working days: Monday, Tuesday, Wednesday, Friday, and Saturday
- Daily hours: 5 hours per day (exact times to be agreed)
- Some flexibility may be required for occasional evening work
- Salary: £14,593.04 per annum (pro rata, based on a full-time equivalent of £24,874.50)
- Location: Horsforth
How to Apply
Please apply via our recruitment portal.
If you require any reasonable adjustments during the recruitment process, please contact us in confidence at [email protected] and we will provide the necessary support.
