- Administrator (Pre-Need) - FTC 6 Months
- Choice Office – Torquay – TQ1 1DE
- £25,884 per annum
- Working Hours: 8 hours per day between 08:00 to 18:00
- Full Time
About Us
At Funeral Partners, we offer a sensitive, professional service to the families in our care, and we are leading the way in setting new standards of excellence within the profession.
The Opportunity
Are you a customer-focused professional with a can-do attitude and a knack for administration? Funeral Partners is looking for a dedicated Administrator to join our team. You will play a crucial role in supporting the sales of funeral plans, providing expert advice, and ensuring seamless operations within our extensive network of funeral homes. This is a unique opportunity to make a meaningful impact in offering a tailored service to each customer whilst working in a supportive and dynamic environment.
Key Responsibilities:
- Customer Service: Provide an excellent customer service tailored to each customer to ensure their enquiry, and any specific needs are met
- Communication: Write and distribute emails, memos, letters, and forms, and assist in preparing scheduled reports.
- Administrative Support: Handle daily office tasks such as answering calls, processing payments, compiling spreadsheets, and filing.
- Customer Interaction: Address administrative requests and inquiries from branch employees, clients, and third-party affiliates.
- Record Keeping: Ensure accurate recording of all plan sales and redemptions, and maintain comprehensive administrative records.
- Training and Development: Assist with employee training and support the rollout of new initiatives to promote best practices.
- Reporting: Produce weekly KPI reports and monitor branch stationery orders, ensuring budget compliance.
- Client Service: Provide quality service, handle client queries and complaints, and promote our full range of services including funeral pre-need plans and memorials.
What We're Looking For:
Essential Skills:
- Customer-focused and results-oriented
- Excellent communication skills, both oral and written
- Competent in all aspects of administration
- Strong telephone and interpersonal skills
- Experience in a fast-paced environment with the ability to work under pressure
- Strong numeracy, literacy, and reasoning abilities
- Proficient in Microsoft Word and Excel
- Ability to manage stressful situations
This role requires adherence to the Financial Conduct Authority (FCA) regulations. The successful candidate must:
- Complete required training and assessments to become a competent plan seller
- Engage in Continuous Professional Development (CPD) aligned with FCA requirements
- Act in accordance with FCA Conduct Rules and Principles for business
- Support and consider the needs of vulnerable customers
What We Offer
At Funeral Partners, we are committed to providing exceptional service and support to our clients and employees. We offer a comprehensive training program, opportunities for career development, and a supportive work environment where you can thrive and make a difference.
In addition to your salary, you will also receive:
- 23 days annual leave, increasing to 26 days with service, plus bank holidays (pro-rata)
- An opportunity to join our Annual Reward Scheme
- Life Assurance
- Pension
- Family and friends discounts
- Christmas vouchers
- Cycle to Work Scheme
- Eye care
- Refer a friend scheme
Ready to Apply?
If you are ready to take on this rewarding role and join a company that values dedication and excellence, we want to hear from you! Apply now and be a part of our compassionate and professional team.
Please note: This is a Fixed Term Contract for 6 Months.
For further information about Funeral Partners, please visit our website
http://corporate.funeralpartners.co.uk/
Funeral Partners Ltd is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you require any reasonable adjustments to support you through the recruitment and selection process, please do not hesitate to contact our HR team on 0118 9406900 or via email [email protected] for any assistance.
FP3
Funeral Partners is the third largest funeral services provider in the UK, with over 240 funeral homes, almost 1000 employees overseeing over 20,000 funerals annually.
Chertsey House, Ground Floor, 61 Chertsey Road, Woking, Surrey, GU21 5NB
Tel: 0118 940 6900
Fax: 0118 970 4636
[email protected]
