We’re a multi award-winning fleet management provider. Our customers trust us to manage over 30,000 vehicles on their behalf with a combined value in excess of £1 billion. We’re also really nice people!
We are looking for an Administrator to join our Operations team in our Glasgow office.
You will provide excellent customer service and manage all calls to the business, supporting our customers or directing them to the correct team. You will also work alongside our Reception Team providing support to the Operations Team and the wider business.
What will I be doing
- Promptly and professionally managing all telephone calls and relaying messages accurately
- Effectively managing customers' time expectations on requests and queries
- Delivering strong customer service to customers, ensuring any issues are dealt with effectively
- Making sure notes on order enquiries are documented using the Concilium system
- Dealing with day-to-day enquiries from drivers
- Providing additional administrative support where needed, including maintaining all filing systems and records connected to your role
- Covering reception duties during periods of absence
- Completing daily reception checklist
- Maintaining the presentation of a professional office
What will I need to succeed
- Excellent written and verbal communication skills
- Ability to problem-solve
- A good understanding of delivering excellent customer service
- Proficient in using Microsoft packages, particularly Excel, Word and Outlook
- Attention to detail is essential
- Able to demonstrate a strong knowledge of customer needs, empathising with a customer's situation and being willing to go above and beyond
- Complaints handling experience
- Excellent organisational and planning skills
Why you will love working with us
Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture.
These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 12 consecutive years. We are also listed in the top 100 Best Workplaces for Women & Financial Services Great Place to Work Sector Category.
We offer an industry-leading personal benefits package which includes:
- 35 days holiday plus 2 duvet days, a shopping day, a volunteering day and your birthday off every year!
- Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
- Flexible benefits to choose from such as cinema tickets, gym memberships and health insurance
If you’re attracted to working our distinctive, fun and flexible culture, then joining Fleet Alliance might be the right move for you.
To learn more about Fleet Alliance being a Great Place to Work visit:
Careers at Fleet Alliance - Fleet Alliance
Working at Fleet Alliance Limited | Great Place To Work® UK
