Administrator
Witney
£24,441 - £26,591 per annum, 37 hours per week
Permanent
About the role…
We are seeking a highly organised and proactive individual to join our Paid for Products Team as an Administrator. In this role, you will provide high-level administrative and operational support to ensure the smooth coordination and timely execution of key processes. You will be essential in helping the team manage daily operations efficiently, delivering outstanding customer support, and contributing to the achievement of Council income targets for Paid for Products.
Key Responsibilities:
- Provide essential administrative support to the Paid for Products Team, ensuring effective coordination and smooth day-to-day operations.
- Ensure timely and efficient execution of key processes, helping the team stay on track with project timelines.
- Manage regular electronic and phone communication with customers, offering high-level support and resolving inquiries in a professional manner.
- Assist the team in meeting income targets for Paid for Products through efficient service delivery and customer engagement.
- Maintain accurate records and documentation of customer interactions, ensuring information is up to date and accessible.
- Collaborate closely with internal teams to streamline processes and improve overall efficiency.
If you are a highly motivated and detail-oriented individual, we'd love to hear from you.
You will need…
- Qualifications equivalent to NVQ level 1 or GCSE in Maths and English
- Ability to establish and maintain good working relationships
- Natural and engaging style of communication
- Ability to apply good judgement and query issues where appropriate
For more information about this role please see the Job Description/Person Specification.
Special Conditions…
- Use of a car for work purposes
Who are we…
Publica is a unique place to work - we’re a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.
What can we do for you…
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
These are just a handful of the benefits that you can enjoy when you join us!
To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies
Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.
