Salary and Benefits:
- Competitive
- 24 days holiday per year
- Pension with 4% salary sacrifice scheme and employer contribution
- Death in Service benefit of 4 x salary
- Employee Assistance Programme
- Health Cash Plan
- Enhanced Family Friendly Policies
- Long Service Awards
- Additional holiday days based on length of service
- Cycle to work scheme
The Role
As our Administrator, you will be responsible for carrying out a full range of administrative tasks in an efficient and effective manner to support the team in achieving their targets and delivering a high standard of service.
You will be expected to:
- Deal with day-to-day telephone enquiries/issues from customers internally and externally, in a timely and professional manner. Sifting out any unwant-ed calls and ensuring all messages are passed to the relevant personnel.
- Promote an efficient and professional service to all customers and stake-holders, both internal and external maintaining a high standard of care and quality at all times.
- Daily allocation of workload to engineers
- Communicate with other contractors to ensure provision of services and
- Make appointments for a range of services.
- Ensure all data entry related Information is recorded and maintained
- Ensure all subcontractor documents and profiles are up to date with the Astons Centralised Information Management Systems. (ACIMS)
- Raising remedial works following PPMS for invoicing purposes and submit to client. Investigate PPM issues, update master PPM spreadsheet and schedule.
- Review, track and monitor progress of works
- Processing quotes, updating and closing jobs, financial completion, ensur-ing all costs collated to enable submission to clients.
- Occasionally attend contract meetings (sometimes held at client’s offices) and take minutes as required.
- Maintaining basic records demonstrating an “at a glance overview” of job/project profitability
- To undertake typing of documents as required
- To ensure all policies and procedures are followed.
- To ensure all filing is kept up to date, to enable retrieval as and when re-quired
- To assist other admin roles during busy periods/holidays
- Complete other tasks as required to fulfill the purpose of this role.
Working hours will be Monday to Friday, 08:00 am to 17:00 pm, and flexibility with working hours is essential as overtime will be required from time to time.
The Candidate
To be considered for our Administrator role, you will have the following skills and experience:
General
- Excellent customer service skills; committed to customer satisfaction
- Self-motivated, flexible and enthusiastic
- Strong written and verbal communication skills
- High attention to detail with a commitment to quality
- Able to work as part of a team
- Ability to build and maintain positive relationships with colleagues and
business partners - Understanding of data protection principles and the importance ed for confidentiality
Technical
- Proficient in Microsoft Excel and Word
- Computer Literate
- Previous administration experience preferred, especially on a customer
- focused environment
If you feel you have the skills for the Administrator, please apply now!
About Aston Group
We are an established, family run, privately owned, business that has been setting standards for efficiency, innovation and quality for over 60 years. We are passionate about providing an excellent service to our clients and stakeholders and pride ourselves on our quality of works and industry reputation. Our values are at the heart of everything we do; building trust, driving quality, delivering together and having respect. We take pride in our colleagues, supporting their hard work and dedication, enabling us to thrive as a team.
To find out more please visit https://astongroup.co.uk/
Our Commitment to Equal Opportunities
You don’t need to tick all the boxes! We invest heavily in learning and development to bridge any gaps.
Our commitment to building and maintaining a diverse, inclusive, and representative workforce is a priority. We encourage applications from people from all backgrounds and welcome you to join a team that celebrates individual cultures and identities.
If you have any accessibility needs that require any extra attention, please let us know.
For more information please visit https://astongroup.co.uk/careers/work-with-us
