Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.
We currently have an exciting opportunity to join this department as an Administration Consultant, within our Data Journey team in our Birmingham, Edinburgh or Glasgow Office.
What will your role look like?
Your role will be to manage projects designed to meet regulatory requirements and client needs and be responsible for the day-to-day management of a team of analysts using effective workflow management. This is a unique opportunity to join a national pensions projects team dealing with end to end management and delivery of projects including delivery of data and benefit audits, GMPE reconciliation, rectification and implementation and risk transfer project delivery and support.
Though this is a varied role, your key tasks will include:
- Leading the team members to deliver their daily workload to meet our project consultancy priorities.
- Managing a schedule of deliverables, prioritising work and ensuring team capacity is in place to deliver.
- Meeting Service Level Agreements for individual clients.
- Principal point of contact for team members and project co-ordinator regarding clients and technical issues and non-standard cases.
- Principal point of contact for the client and client team for the project deliverables.
- Represent the team on project consultancy matters during Trustee meetings.
- Finding ways to continuously improve workflows and practices.
- Ensuring accuracy, consistency, and the highest level of quality assurance.
- Maintain chargeability targets, identify work outside agreed fee basis and prepare monthly fee invoices.
- Deliver high quality, expert pensions administration project advice to clients.
- Oversee Reviewer process in line with best practice guidance.
- Undertake a modest amount of travel between Hymans’ UK offices.
To enjoy and succeed in this role, you will have:
- Extensive experience in pensions operations, workflow management and service quality standards.
- Detailed and up to date knowledge of legislation relating to both DB and DC pension arrangements.
- Experience of leading multiple projects with a collaborative, consultative approach.
- Excellent IT skills (includes Microsoft Word, PowerPoint plus a knowledge of different Pension Administration Systems).
- Good knowledge of governance principles.
- Strong analytical skills with high attention to detail and accuracy.
- Strong communication skills demonstrated in the ability to engage with clients, colleagues and peers successfully across different functions and levels within the organisation nationally.
- Able to effectively present and communicate complex findings and make recommendations to scheme trustees and non-technical audiences.
Ideally, we would be looking for candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.
In addition to a competitive salary and access to our profit share scheme, we offer:
- A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
- A collaborative and encouraging work environment where your thinking and ideas are encouraged.
- On site mental health and wellbeing assistance.
- A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
- Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
- Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two ‘in-office’ days per week.
- A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.
We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.
That's the who and the what. More important is the 'why'. The work we do may not always seem the sexiest. But it's difficult, it's complex, and it's important. We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.
For 100 years we've taken this responsibility seriously. Together, as a team and with our clients and partners, we're here to build better futures.
