TELEPHONE Ensuring we deliver excellent customer service To have a thorough knowledge of all practice procedures, and work in accordance of written standard operating procedures Process appointment requests by telephone for today, future appointments from patients and ensuring patients are directed to the appropriate healthcare professional Process repeat prescription requests and medication queries in accordance with standard operating procedures Deal with visit requests Answering general enquiries, explaining practice procedures. Registration of new patients computer data entry and medical records Processing and distribution of incoming and outgoing mail Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies RECEPTION Driffield and Wetwang Ensuring we deliver excellent customer service To have a thorough knowledge of all practice procedures, and work in accordance with practice standard operating procedures Front of house responsibilities, including greeting patients and directing them to the appropriate place Handing out prescriptions and medications in accordance with practice standard operating procedures (including processing payments and checking exemptions where appropriate) Processing appointment requests Process repeat prescription requests and medication queries in accordance with standard operating procedures ADMINISTRATION General administrative duties, data entry including summarising medical records, word processing, scanning, processing and recording information as per practice standard operating procedures.

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