Job Overview
This part time role is employed by Swinton Primary Care Network (PCN) and Walkden & Little Hulton PCN but will support joint working between the 5 Salford PCN’s. It is an administration post, whose primary function will be to provide administration support to joint meetings between Primary Care Network representatives and other key stakeholders including Salford Council, GMICB, Public Health Salford etc.
Administrators play a key role in NHS primary care organisations, being the first point of contact for clients, patients, health and social care colleagues and external organisations. This role is a key administrative post within the Primary Care Network structure and will support our operational services and our PCN team in facilitating and supporting operational support and key meeting forums. The post holder will provide a high-quality administrative service in a helpful, friendly and professional manner and in accordance with the values of The Salford Primary Care Networks.
PLEASE NOTE THIS ROLE IS FOR 11 HOURS PER WEEK ONLY
Principal Duties and Responsibilities
Key Responsibilities
· Provide an appropriate and professional administrative and support service.
· Support the PCN teams at core meetings – Taking minutes and action notes for record and distribution.
· Respond to enquiries from patients, clients, colleagues and external contacts using excellent customer service skills and a friendly and flexible approach.
· Undertake all requested administrative duties as directed.
· Utilise IT skills with core systems, namely Microsoft with Word Applications and GP Records and reporting systems.
Effective Communication
· Answer incoming correspondence and ensure they are dealt with in an efficient and appropriate manner.
· Enabling patient engagement for the PCN Services to improve delivery and ensure access and effective outcomes.
· Provide a polite, professional and friendly service within the PCN team and wherever possible, promote services provided across the Primary Care Networks.
· Ensure the values of the organisation are demonstrated when communicating with colleagues, clients, patients and external contacts.
Managing People/Self
· No direct management responsibilities
· Take part in the annual appraisal (Personal Development Review) process and regular supervision.
· Keep up to date with all statutory and mandatory training.
· Undertake any further training as identified in the PDR process.
Demonstrating Team Working Skills
· Develop and maintain productive working relationships with colleagues.
· Be willing to work flexibly and provide support or cover as required for colleagues.
· Attend meetings as appropriate as a representative of the PCN, which may include processing and circulating minutes, as required.
Managing Information
· Use clinical IT systems (EMIS) in an appropriate and secure manner and keep up to date with software changes.
· Handling communications on behalf of the PCN team with patients and stakeholders / partners across Health & Social Care.
Clinical Governance
· Use the Insight reporting system for reporting incidents.
· Adhere to the policy guidance around delivery of services and support the PCN team to ensure delivery of services in a safe and effective way.
Service Improvement
· Assist in the development of office practices to continually improve administration processes within the PCN.
· Maintain IT literacy to continually improve service quality.
Clinical Responsibilities
· No clinical responsibilities
Responsibility for Human Resources
· To be responsible for self-care and well-being within the team, and support others in working together as a team.
· Escalate and participate actively within the supervisory support system and PDR and ensure timely reporting of any required annual leave/absence to the line manager.
Responsibilities for Physical and Financial Resources
· Observe a personal duty of care in relation to equipment and resources used in the course of work.
To monitor stock levels and ensure stock is ordered and maintained/controlled as required.
Planning and Organising
· Organises workload appropriately.
Research, Development and Audit
· Support in the collection of audit data.
· Contribute to the development of ideas, strategies and policies which will promote efficiency and wellbeing of service delivery by attending all relevant meetings.
Freedom to Act
· Is guided by clearly defined policies and protocols/procedures.
· Work is managed and outcomes assessed at agreed intervals.
· Supervision is available within the team.
Key Working Relationships
You will be required to work closely with:
· Salford GPs
· Salford PCNs Core Delivery Teams
· Advanced Nurse Practitioners (ANPs)
· Practice Nurses
· Healthcare Assistants (HCAs)
· Phlebotomists
· Reception Staff
· Neighbourhood Operations Managers
· Neighbourhood Primary Care Lead
· Other Primary Care Network Colleagues
Confidentiality
As an employee of Swinton and Walkden & Little Hulton Primary Care Networks, you have a responsibility to maintain the confidentiality of any confidential information which comes into your possession regarding patients, employees or any business relating to The Primary Care Networks. In accordance with the Public Interest Disclosure Act 1998, protected disclosures are exempt from this express duty of confidentiality.
Health And Safety
As an employee of Swinton and Walkden & Little Hulton Primary Care Networks, you have a responsibility to abide by all the safety practices and codes provided by The Primary Care Networks and have an equal responsibility with management for maintaining safe working practices for the health and safety of yourself and others.
Quality Assurance
You are a member of an organisation that endeavours to provide the highest quality of service to our patients. You are an ambassador of the organisation and, as such, are required to ensure that high standards are always maintained.
Complaints
You will be supportive of the complaints policy and procedure to ensure proper investigation and appropriate follow-up action in the event of a complaint being made against any aspect of the service provided or any personal provider of the service.
Equal Opportunities
You will have a responsibility to ensure that all people that you have contact with during the course of your employment (including patients, relatives and staff) are treated equally in line with the Swinton and Walkden & Little Hulton Primary Care Network Equal Opportunities Policy.
Risk Management
You have a responsibility to identify any risks which may have a potentially adverse effect on Swinton and Walkden & Little Hulton Primary Care Networks ability to maintain quality of care and the safety of patients, staff and visitors, and to take positive action to eliminate or reduce these.
Safeguarding
Swinton and Walkden & Little Hulton Primary Care Networks are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Employment Criteria
The Primary Care Networks will undertake a number of checks on staff who are employed to work with children or vulnerable adults. It is also a requirement that if any member of staff is charged with a criminal offence this should be reported immediately in writing to your line manager. This requirement is not limited to those working with children or vulnerable adults.
Training And Development
We are committed to the continued development of our staff. As an employee, you have a responsibility to undertake all mandatory training and additional training relevant to your role, as well as to participate in identifying your training and development needs during the supervisory process in relation to your role.
Infection Control
As an employee, you have a responsibility to adhere to all Infection Control Guidelines provided by Swinton and Walkden & Little Hulton Primary Care Network. It is expected that where less-than-optimal practice is observed then this will be challenged.
Substantial Development
We recognise the need for a sustainable development strategy that focuses on reducing carbon emissions. We do this through:
· Reducing environmental impact achieved by greener waste disposal and travel, energy and water consumption.
· Being a good community role model and supporter of the local economy.
· Providing excellent value for money.
· In order to reduce our carbon footprint, every single one of us must play a part in ensuring we are an environmentally-responsible organisation – you recycle at home, we ask that you do the same simple things at work.
· When you can, use public or inter-site transport.
· Recycle all you can – paper, CDs, batteries – there are recycling stations throughout the areas you work.
· Always switch off lights, PCs and other electrical appliances when not in use.
· Don’t waste water.
This job description is not exhaustive and is a guideline for the post. As this is a new and innovative approach to primary care, the contents of this job description will be reviewed annually or more often if required. This job description can be amended following discussion with the post holder.
Pay: Band 4 - £26,530.00 - £29,114.00 pro rata
Job Type: Part-time
Expected hours: 11 per week
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 12/06/2025
Reference ID: SNPCA PT AA LH 1
