Join PHL Group's dynamic team as we seek a dedicated Administration Assistant to bolster our operations in delivering excellent administrative support. Your pivotal role will ensure the smooth running of various administrative tasks, guaranteeing the safe and efficient delivery of our services. As an esteemed member of our team, you will not only be responsible for task completion, but you will also contribute to fostering a culture of respect and adherence to our core values, particularly in our commitment to genuinely caring for our patients.
Key Responsibilities:
- Adherence to Key Performance Indicators (KPIs): Embrace and fulfil established KPIs, aligning your efforts with our overarching business objectives.
- Efficient Word Processing: Provide timely and accurate word processing services to our healthcare professionals, including the preparation of letters, reports, patient referrals, and more.
- Timely Task Completion: Ensure all administrative duties are executed within specified service levels, promptly reporting any deviations to the Admin Team Leader for resolution.
- Proactive Communication: Initiate outbound calls to facilitate timely and effective communication with patients, demonstrating a commitment to exceptional service delivery.
Key Skills and Experience:
- Attention to Detail: Demonstrate a keen eye for detail, ensuring accuracy and precision in all tasks undertaken.
- Independent Work Ethic: Exhibit the ability to work autonomously, efficiently managing workload and priorities.
- Effective Communication: Possess strong verbal and written communication skills, facilitating clear and concise interactions with colleagues and stakeholders.
- Proficiency in Microsoft Office: Showcase proficiency in Microsoft Office suite, particularly Excel and Word, to streamline administrative processes.
- Administrative Support Experience: Bring proven experience in providing administrative support to busy teams, showcasing your ability to thrive in a fast-paced environment.
- Adaptability and Willingness to Learn: Display a willingness to learn clinical systems and contribute to process improvement initiatives through documentation and refinement.
Role Details:
- Monday to Friday (10:00 - 18:00)
- 37.5 hrs
- Full Time
At PHL Group, we value individuals who are not only skilled professionals but also compassionate and dedicated team players. If you're ready to embark on a fulfilling journey, contributing to our mission of excellence in patient care, we encourage you to apply and become an integral part of our collaborative team. We look forward to welcoming you aboard!
Job Types: Full-time, Permanent
Pay: £12.21 per hour
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
Experience:
- Administrative: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 20/06/2025
Reference ID: Administration Assistant
