Customer Services Advisor (Telephony/Planning/Reception)

North Norfolk District Council - Hybrid remote in Cromer NR27
£21,262 - £23,023 a year
About The Role North Norfolk is a fantastic place to live, work and visit – covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities, our District is one of England’s top holiday destinations and a place where people positively choose to live. This is a position based within the Customer Services team where we act as the first point of contact for the council. We provide advice, information, direction and resolution to our customers on a wide range of council services, demonstrating customer service excellence at all times. We provide this service via all access channels. After an initial period of training and subject to satisfactory performance, all our advisors have the opportunity to work part time from home as part of this role. We are currently undergoing many exciting changes across the organisation. You will be joining a busy Customer Services team at an exciting time, as we embark on a journey of improving our customer focus, where we welcome a fresh approach with the aim to enhance our customers’ experience. About You

The ideal candidate will be forward thinking, self-motivated and naturally add enthusiasm to the dynamics of the current team whilst supporting the demands of the organisation.

If you are committed and motivated by a desire to provide excellent customer service, this role could be for you.

Please note this role is subject to a satisfactory basic Disclosure & Barring Service (DBS) check. For an informal discussion please contact James Jacobs, Customer Services Team Leader at [email protected] About Us

We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value difference in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit.

Our coast and environment are really important to us. We are part of Coastal Partnership East, an organisation with responsibility for our coastline from Holkham to Felixstowe in Suffolk. We have a net zero strategy, and a team of people working to deliver these important initiatives.

As one of the largest employers in the district, we offer a number of benefits that are open to all employees. We have a really supportive culture of enabling our people to learn and grow through attending courses, e-learning, and their day to day job roles. Our office in Cromer is clean, modern and light with onsite lunchtime catering.

We have an active health and well-being group with a new strategy, mental health first aiders, domestic abuse change champions, employee assistant program, and employee discounts portal.

We have a great forum for communication with regular updates from Directors and Chief Executive, employee voice through our Staff Focus Group, and great working relationship with Unison, our onsite recognised union.

Most people that work for North Norfolk District Council are able to enjoy a great work life balance, as part of our hybrid approach to work. If your role supports hybrid working, all we ask is that you have a stable and reliable internet connection.

In terms of the numbers, if you are new to the public sector, you’ll enjoy 24 days holiday per year plus bank holidays, and when you’ve been with us for five years, this increases to 29 days (assuming the role is full time). We provide access to a great pension scheme, based on your local authority career average earnings.
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