1st Line Service Desk Associate
Salary - £26,208
Hertfordshire | Full-Time | Hybrid Working
Are you bright, curious, and people-focused? Have a natural spark and a passion for solving problems? Perhaps youre looking to kick-start your career in IT or are looking to take that next step. At Lumina Technologies, we put people first and technology second and were looking for a 1st Line Engineer whos driven, friendly, and eager to learn.
What youll be doing:
- Providing fantastic & efficient technical support to users via phone, email, and remote access
- Building rapport and positive relationships with our clients
- Logging, triaging, and working incoming incidents & requests in an ITIL and SLA-based environment
- Basic troubleshooting skills, utilising our extensive knowledge base, team members, and other resources around you
- Escalating tickets to the 2nd line team where further expertise is required
- Keeping up to date with industry trends & technologies
What were looking for:
- A positive, can-do personality
- Great communication and people skills, including written word
- Enthusiasm for IT and a hunger to learn
- A love for solving problems
- Someone whos proactive, organised, and not afraid to ask questions
- Experience in a customer-facing IT role desirable, but not essential
- Qualifications such as ITIL Foundation, AZ900, MS900, or SDI SDA are a bonus but not a requirement
Why Lumina?
Were a friendly, supportive Managed Services Provider based in Hertfordshire with a strong focus on culture and development and as part of an MSP, youll gain exposure to a vast array of technologies and systems. If youre looking for a place where your growth is encouraged and efforts noticed, consider Lumina for your next career move today.
Package and benefits include:
- Hybrid working 3 days in the office, 2 days remote
- 25 days annual leave + bank holidays
- Regular training, both internal and external
- Regular social events
Ready to get started in tech with a company that values you?
Apply today.
