Purpose of the Role
To provide on-site property management services at Allegro Living build to rent development in the centre of Birmingham comprising of 603 units.
Responsible for the delivery of a first-class customer experience and responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.
Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Residents Experience Assistant it will be your responsibility to drive exceptional service at all times
To maintain the safety and security of residents and the building by supervising the entry and exiting of the building, undertaking regular Health and Safety Checks on patrols.
Key Responsibilities
- Provide first class customer service to residents, being the first point of for all residents and visitors and assist in any enquiries.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
- Carrying out Move in and Move out inspection inventory reports ,updating Meter reads
- Responding to resident enquiries
- Organising and running tenant services via third parties and in-house
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
- Organising minor works between tenancies to maintain first class presentation of apartments
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Experience in undertaking viewings would be an advantage
Working Hours - Part-Time 24hrs. Shifts –from 7am to 7pm on Saturday & Sunday – ( includes 1 hour lunch break)
Salary - £17,850 P.A
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Please see our Benefits Booklet for more information.