Are you ready to lead our team and make a real impact as a Voids Officer?
This is a key role at Freebridge Community Housing, where you’ll lead the delivery of a high-quality void refurbishment programme—ensuring our homes are safe, well-presented, and ready for new beginnings. You’ll take charge of the day-to-day operations of our DLO trade teams, overseeing performance, managing budgets, and conducting property surveys to assess condition and coordinate necessary works. Your focus will be on quality, value for money, and continuous improvement—helping us deliver homes that customers feel proud to live in.
About Freebridge Community Housing:
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
- Void Team Management: Responsible for the day-to-day management of the DLO in-house voids team, ensuring effective coordination and delivery of services.
- Strategic Planning & Improvement: Support the development, coordination, and monitoring of business planning and improvement activity across voids to ensure operational priorities are delivered and value for money achieved.
- Health & Safety Compliance: Ensure compliance with health and safety legislation and regulations is managed and monitored within daily operations, while promoting a culture of safety across the voids team.
- Complaint Resolution: Resolve complaint and dissatisfaction cases from both internal and external sources, confidently addressing challenging issues to achieve satisfactory outcomes.
- Innovation & Collaboration: Collaborate with colleagues to position the Voids Team as an innovative and forward-thinking business stream, championing ideas and creative thinking.
- Void Works Specification: Survey and specify all void works, including insurance-related damage (e.g., fire, vandalism, natural disasters), in line with agreed procedures.
- Cost Estimation & Negotiation: Assist in preparing estimates for works, valuing work in progress, negotiating prices for variations, and resolving contractual claims.
- Work Order Management: Raise works orders and variation orders accurately and in a timely manner to support efficient service delivery.
- Inspection & Specification: Inspect housing stock and building works, prepare specifications, and compile tender/contract documentation to deliver void works to agreed standards.
- Budget & Quality Control: Work within authorised budgets and agreed quality standards, ensuring cost-effective delivery of void services.
What we’re looking for:
- Experience of managing a high performing team of operatives in the repairs and/or voids environment
- Proven experience managing voids to a high standard of customer satisfaction.
- Strong knowledge of housing legislation, regulation, and best practice in repairs management.
- Experienced in sourcing and managing materials efficiently.
- Experience surveying and specifying void works including insurance damage
- Excellent organisational skills and the ability to manage a busy, reactive workload.
- Strong communication skills and the ability to build positive working relationships across teams and with contractors.
- Commercial awareness and sound judgement when making decisions.
- A methodical, detail-oriented mindset with strong problem-solving skills.
- The ability to manage your own workload and support team delivery with minimal supervision.
- HND in Building Construction, Building Surveying, or a related field.
- A relevant professional qualification such as CIOB or RICS.
- NEBOSH Certificate or equivalent in Health and Safety.
- Full UK Driving License
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
- Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
- Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
- Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
- Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
- Charitable Leave: One day per year to volunteer for a cause you care about.
- Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
- Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
- Pension Scheme: A company contributory pension scheme with generous employer contributions.
Diversity & Inclusion:
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing date: 13th August 2025
Apply now to join our team and make a difference to lives across West and North Norfolk.
Job Types: Full-time, Permanent
Pay: £51,400.00 per year
Work Location: Hybrid remote in King's Lynn PE30 1DZ
Reference ID: RPO03555