Veterinary Receptionist
Rosehill Veterinary Clinic, Plymouth, Plymouth, South West
Discipline: Non-clinical Support
Full Time, Part Time
Up to £12.21 p/h
Are you passionate about pets? do you have great customer service skills? then this is the role for you!
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main responsibilities of the role include but are not limited to;
- Liaising with the clients and the clinical staff to provide a high level of customer care.
- Meeting and greeting clients and pets.
- Booking appointments and diary management.
- Managing telephone and email enquiries.
- Taking payment for services and products.
- Managing cash and end-of-day banking.
- Maintaining a clean and safe space for our clients and their pets.
About us
We are an established practice located in the heart of Plymouth, with a longstanding client base. Our practice is bright and modern, having recently undergone a complete refurbishment of all clinical and reception areas. Our facilities are well equipped including theatre, large prep room with 2 tables, Xray and ultrasound room and separate dental room with up to date dental Xray and very efficient new CR7 processor. We continue to invest in equipment and modern working practices. You will be supported by 5 experienced Registered Veterinary Nurses, 2 Animal Nursing Assistants and a Student Veterinary Nurse and an efficient reception team. Rosehill Vets is RCVS Practice Standards accredited to Small Animal General Practice.
About the rota and salary
We have both full/part-time shifts available for either one full-time candidate working 40 hours per week, or two job share candidates with a share of 20 hours per week.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Rosehill Veterinary Clinic, Plymouth
61 Molesworth Road, Stoke, Plymouth, PL1 5PF, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly