The ultimate reason for creating this position is to provide key aftermarket contact points who are recognised by customers as a technically capable trusted advisors. Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising Loma’s aftermarket sales and efficiency. Responsibility is for UK spare part sales within the UK and all administration for aftermarket sales. The function of this role is to be able to provide to correctly identifying spare parts and recommending where required additional service of an engineer to fit the parts.
Responsibilities
- Providing call handling function to customers.
- To provide spare part sales capability. This includes customer quotations, order processing and order acknowledgements.
- To ensure all customer requests are handled professionally and in a timely manner.
- Responsible for all administration surrounding aftermarket sales in a timely manner.
- Capable of digesting complex technical information.
- Excellent attention to detail.
- Excellent attitude to customer care.
- Ability to work as part of a team.
- UK Driving Licence.