This is an exciting opportunity to join a global organization as a Resource planner responsible for the day-to-day planning of the UK Production Engineers.
As our Resource Planner, your key responsibilities and tasks are:
- Dynamically assess resource requirements and allocate resource effectively to meet operational demands and maximise productivity.
- Escalates problem calls, missed SLAs or reporting issues as defined in the procedures.
- Identify & escalate utilisation issues to Service Management to ensure early identification of resource issues to prevent customer disruption.
- Proactively communicate with customers, providing timely updates on the status of their requests and appropriate to the customer type
- Ensure optimal system functionality and resource utilisation by meticulously ensuring housekeeping tasks are completed.
- Ability to triage and identify best fit for allocation of incident to next resolver step.
- Proactive planning of maintenance, modifications, ORS/eMaintenance connections, firmware updates and related activities
- Work closely with teams across the organisation to align operational strategies with business objectives and foster a culture of collaboration and continuous improvement.
- Carries outcall dispatch and book off when required and corrects mistakes in visit reporting, ensuring the integrity of the data.
- Identify opportunities for improvement and implement practical solutions that drive tangible results.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.
Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.
Do you match with this role? Do not hesitate and apply! You will be part of an energetic and innovative environment with more than 50 different nationalities at our EMEA HQ at Stockley Park.
Here are some of the benefits we offer!
-Pay – £25,528 - £26,946
- Learning & Development –As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing – Free private healthcare, an Employee Assistance Program, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount – Up to 38% off products from our Canon store.
- Flexible benefits policy
- Free parking on site
- Some other Benefits –Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
What we ask
As the Resource Planner, you will possess the following skills and expertise:
- Customer Service background
- High level of accuracy, superior attention to detail and a strong work ethic
- Ability to work independently
- Remains calm under pressure and able to prioritize tasks and activities effectively
- Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
- Ability to think creatively to solve problems within time constraints
You will need
You will also show:
- Act as a Team Player
- Apply high standards of Accuracy
- Communicate Effectively
- Drive for Results
- Focus on the Customer
Further Information
Hours - shift pattern between 07:30-17:30