Turkish Speaking VIP Customer Representative - Candidates are needed for a professional online gaming company based in London. This is a great opportunity to advance in your career in the online gaming industry. The company is recruiting to meet anticipated growth and continue improving its business, and offering a competitive package. The role will involve providing first-class customer service to our High-Value Clients in terms of response times to calls and emails, resolution of client enquiries, and proactive outbound calling in line with the department’s customer contact strategy. You will also work closely with other departments to ensure that the best levels of service are always offered to our clients.
Responsibilities:
- Speak to customers via phone and email, answering questions and generally helping them out.
- Being a representative towards customers.
- Keep accurate records of the customer's account and escalate issues internally as and when needed.
- Resolve customer queries by phone, email, and WhatsApp.
- Liaise with other departments to ensure issues are resolved.
Who are you?
- Fluent in Turkish (written and spoken) and working proficiently in English.
- A positive can-do attitude and strong communication skills.
- Good communicator and the ability to explain things clearly. (in all situations)
- Polite telephone manner, especially when under pressure.
- Positive and cooperative attitude.
- Strong problem-solving and multi-tasking skills.
- Superior oral presentation and written communication skills.
- Experience and good use of Microsoft Office products.
- Sports lovers are a plus!
Benefits:
- A competitive base salary.
- A comprehensive training package.
- Support in obtaining the professional qualification.
- Bonus package
- Fun team environment.
Job Type: Full-time
Additional pay:
- Bonus scheme
Benefits:
- Company events
- Transport links
Language:
- Turkish (required)
Work Location: In person
Job Types: Full-time, Permanent
Job Type: Full-time
Pay: £24,000.00-£36,000.00 per year
Benefits:
- Work from home
Work Location: Remote