Training Delivery Officer

Advisory, Conciliation and Arbitration Service
£35,312 - £38,321 a year
Birmingham, England
3 weeks ago

Details

Reference number

400616

Salary

£35,312 - £38,321
The Civil Service pay remit and Acas pay policy will apply.
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Higher Executive Officer
Grade 9

Contract type

Permanent

Business area

ACAS - Advice and Business Solutions

Type of role

Education and Training
Project Delivery
Other

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available

6

Contents

  • Location
  • About the job
  • Benefits
  • Things you need to know
  • Apply and further information

Location

Birmingham, Bristol, Cardiff, Fleet, Glasgow, Leeds or Manchester Office with an element of working from home. Please be aware that this role can only be worked in Great Britain and not overseas. Informal hybrid arrangements are available and the balance between home and workplace working is to be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility.

While you are required to select the nearest Acas office to your home, the role requires travel to workplaces within the corresponding region.

For example:
Cardiff covers all of Wales
Fleet covers the South East (including Medway, Kent, East Sussex and West Sussex)
Bristol covers all the South West

There are a set number of roles available in Bristol, Cardiff, Fleet, Glasgow and Leeds. Currently, we do not have any roles available in Birmingham or Manchester, but we hope to make appointments to these locations in the future. If you are successful and have indicated a location preference of Birmingham or Manchester, you will be held on a 12-month reserve list which we hope to make further offers from.

About the job

Job summary

In this role you will be part of a Training Delivery Team, with a focus on delivering high quality training events (both online and in-person) - at workplace locations and on our open-access courses - covering employment law, good practice, and good line management skills.

It also involves business development work - following up on leads and dealing with online, Acas Helpline and Customer Service Team referrals to generate interest in our products and services.

There is a strong emphasis on building customer relations.

The Training Delivery Team members are supportive and share knowledge, skills and advice amongst each other - which is a real team strength.

You will collaborate in designing and adapting training materials for raising the standards of line manager skills in workplaces and meeting the needs of employers, employees, and their representatives.

Job description

Main Accountabilities:

  • Accountable for delivering - either digitally (using platforms such as Zoom and Teams) or at various locations in the region - Acas open access courses, workplace training, chargeable and non-chargeable talks, and Acas Webinars.
  • To undertake business development activities, including identification and follow up of opportunities to raise Acas' profile and increase its reach and impact.
  • To self-manage effectively, including time, work priorities and administrative tasks - contributing to the overall strategy and planning of the Training Delivery Team.
  • Supporting and collaborating with the Product Development Team in creating training content material.
  • Ensuring that all contractual paperwork is completed for all chargeable work activity.
  • Systems Records - accountable for ensuring all relevant systems are updated with accurate data in a timely manner.
  • Supporting the wider Training Delivery Team by ensuring delegate feedback is captured appropriately.
  • To contribute to Acas’ operational and financial objectives by delivering appropriate training activities.

Who we are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Person specification

Experience

Essential Criteria:

  • Meeting the needs of a group of stakeholders, customers or trainees with demonstrated good outcomes (Lead).

  • Seeking out and sharing experiences to develop knowledge of the team’s business area.

  • Identifying capability gaps for self and/or others.

  • Ensuring colleagues and/or stakeholders have a clear understanding of objectives, activities, and timeframes.

  • Involving a diverse range of colleagues and/or delivery partners (within and/or external to your immediate team/area of work) in developing suggestions for improvements.

  • Good communication skills (verbal and written).

  • Competent with using Zoom, MS Teams and PowerPoint.

Due to the nature of this role, it is essential that you hold a full UK Driving Licence.

Desirable Criteria:

  • Understanding of Human Resource (HR) practices.
  • Knowledge and understanding of employment relations and Equality, Diversity & Inclusion.

Licences

Driving License

Benefits

Alongside your salary of £35,312, Advisory, Conciliation and Arbitration Service contributes £10,229 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We’re big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer:

  • Learning and Development
  • Health and wellbeing
  • Pension scheme
  • Cycle to work scheme
  • Interest free season ticket loans
  • Volunteering opportunities

Could you ask for any more?

You’ll have access to a Lifestyle website, where you’ll be able to grab savings over a wide range of products from holidays to your weekly shop.

To find out more please check out - Working for Acas

Things you need to know

Selection process details

This vacancy is using Success Profiles , and will assess your Strengths and Experience.

How to apply

Please click on the 'Apply now' button.

As part of the application process, you will be asked to complete:

An evidence-based statement of suitability and CV reflecting the essential and desirable Experience requirements as listed in the Job Description. Your CV should be no longer than 750 words and your statement of suitability (personal statement) should be no longer than 1250. Within the statement of suitability, please ensure the lead criteria is addressed first using no more that 250 words. The statement of suitability should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.

Please be advised that failure to follow the requested structure of the statement of suitability may result in your application being automatically rejected.

A separate 250-word statement reflecting the desirable criteria.

Please note: the CV is for reference only and will not be assessed.

Should a large number of applications be received, an initial sift may be conducted using the:

Lead Criteria: Meeting the needs of a group of stakeholders, customers or trainees with demonstrated good outcomes.

Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to assessment/interview.

If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status and if we are able to invite you to an interview we will be in touch.

Interview Details

If you have successfully passed sift, you will be invited to an interview via MS Teams or Zoom which is likely to take place 16 July - 25 July. The interview will be based on Experience and Strengths, you will also be required to deliver a Presentation. Details of the presentation subject will be given at interview stage - slides will be required as this will be used to assesses the essential criteria:

'Competent with using Zoom, MS Teams and PowerPoint'.

A merit based reserve list will be created for each location. This means that if you pass the interview but do not secure a post, you’ll be on a reserve list for 12 months if a similar position becomes available.

If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:

  • Contact Acas HR Recruitment Service via HRRecruitment@acas.org.uk as soon as possible before the closing date to discuss your needs.
  • Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need accessibility considerations to enter the building or interview room, for communications or adjustments for testing procedures.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : HR Recruitment Team
  • Email : HRRecruitment@acas.org.uk

Recruitment team

  • Email : HRRecruitment@acas.org.uk

Further information

If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on HRRecruitment@acas.org.uk in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

Apply
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