Client Delivery Coordinator – Full-Time, Hybrid
Are you detail-driven, calm under pressure, and confident coordinating quotes and bookings? Do you enjoy supporting others, working with systems, and communicating professionally with clients and suppliers?
We’re hiring an L&D Coordinator to join our commercial operations team. You’ll be producing quotes, coordinating bookings, and ensuring a smooth process from client enquiry through to training delivery. If you enjoy structured work, working with systems, and thrive in a support-focused role, this could be for you.
This job sits in the commercial heart of our business. You’ll support our Client Partners by taking on simpler training requests, freeing them to focus on strategic growth opportunities. Your attention to detail and communication will have a direct impact on client experience and business performance.
There’s also room to grow. Over time, you could develop into a Client Partner role, managing your own client relationships and contributing at a more strategic level
About us
Optimus Learning Services is an outsourced learning provider that helps businesses source, book, and manage training efficiently. We act as a trusted learning partner, taking the admin and procurement pain away from organisations so they can focus on strategy.
We’re a growing, agile team with a strong reputation for outstanding service and a commercial mindset. This role is central to helping us deliver great experiences to our clients.
Our work environment includes:
- ✅ Hybrid working – 2 days per week in the office (Sawbridgeworth)
- ✅ A supportive, collaborative team
- ✅ Growth opportunities
What You’ll Be Doing
This is a hands-on, detail-focused role where you’ll support the smooth delivery of training across a wide range of clients. You’ll be responsible for preparing quotes for straightforward training requests, liaising with suppliers, and coordinating bookings – while ensuring everything is accurately tracked and handed over at the right time.
Key activities include:
- Preparing clear, accurate quotes using internal templates and supplier information
- Liaising with suppliers to confirm course details, pricing, and availability
- Communicating with client employees to arrange or follow up on training bookings
- Managing booking logistics, including chasing quote approvals and confirming with suppliers
- Supporting Client Partners with admin and coordination tasks as needed
- Using our CRM and shared systems to keep records updated and track quote progress
- Supporting occasional pricing or invoice queries alongside the Supplier Manager
- Helping with additional coordination tasks, such as researching training suppliers or preparing supplier packs
Essential Skills & Experience
We’re looking for someone who is detail-focused, organised, and confident working across multiple systems to support client-facing teams.
You should have:
- High attention to detail – you naturally spot inconsistencies and take pride in accuracy
- Calmness under pressure – able to manage multiple requests without losing focus
- Strong written communication – clear, professional, and client-appropriate
- Logical thinking – able to connect dots, follow structured processes, and problem-solve
- A structured and methodical approach to work
- Curiosity and eagerness to learn – open to understanding new subjects, systems, and clients
- Experience in an administrative, client support, or coordination role
- Basic working knowledge of Microsoft Office 365, especially Outlook, Word, and Excel
- A quick learner – you don’t need to know our systems (Arlo, HubSpot), but you must be confident using new platforms and following process
Career Development & Progression
This role is a great fit for someone who enjoys being the steady pair of hands behind the scenes – but who also wants to develop over time. While promotion is not expected, we actively support team members who show potential to grow into Client Partner roles.
With the right mindset, attention to detail, and confidence in working with clients and suppliers, you’ll have the opportunity to:
- Take on more complex quoting responsibilities
- Support low-spend or self-managed clients directly
- Develop consultative skills to make proactive recommendations
- Move into a full Client Partner position, with mentoring and training from the team
Whether you're looking for stability or long-term growth, we’ll give you the support and development you need.
The Details
- Contract Type: Full-time, permanent
- Location: Hybrid (2 days per week in the office – Sawbridgeworth)
- Salary: £24,000 - £25,500 depending on experience
- Bonus: Performance-related bonus
- Working Hours: Must be able to provide coverage between 08:30 and 17:30 (flexibility within that range)
Benefits
- ✅ Hybrid working
- ✅ Pension scheme
- ✅ Casual dress
- ✅ Profit share scheme
- ✅ Wellbeing contribution
- ✅ Growth opportunities
- ✅ Free parking
- ✅ Gym/wellbeing membership
- ✅ Sick pay
- ✅ Work from home flexibility
How to Apply
If you’re a detail-conscious, proactive coordinator who enjoys working across systems, solving problems, and supporting a busy team – we’d love to hear from you. Apply today.
Job Type: Full-time
Pay: £24,000.00-£25,500.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
Benefits:
- Additional leave
- Casual dress
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Sawbridgeworth CM21 9JX
Application deadline: 20/06/2025
Reference ID: L&DCORD