Trainee Technical Consultancy Officer
Location: The Guildhall, CB2 3QJ
Start Date: ASAP
Contract Duration: 1+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 13.47 per hour
Job Ref: 5274047
Responsibilities
- Handle customer enquiries (internal and external), triaging and signposting to the correct person.
- Monitor building control mailboxes, action and distribute messages.
- Provide basic guidance on building control queries, escalating complex queries.
- Register and validate routine applications, perform data entry, and maintain application records ensuring standard operating procedures are followed and internal targets are achieved.
- Register and maintain records of Initial Notices and Competent Person Scheme as required by legislation.
- Take telephone payments.
- Process archive search requests, ensure fees are collected, and provide customers with documentation.
- Log and update inspection requests in the system.
- Provide general administrative support.
- Follow standard operating procedures for financial processes, data protection, and service delivery.
- Assist with user testing of ICT systems and contribute to minor process improvements.
Person Specification
- Experience in a team environment with administrative duties, including accurate data entry and document management.
- Proficiency in Microsoft Office systems such as Word and Excel.
- Experience dealing with customers both over the phone and face-to-face, providing clear and accurate information.
- Working knowledge of database systems such as IDOX or Uniform is desirable.
- Experience in a building control or regulatory environment is desirable.
- Experience working with GIS systems and interpreting maps is desirable.
- Experience handling plans and technical drawings is desirable.
- GCSEs (or equivalent) in English and Maths at grade C/4 or above.
- High level of accuracy and strong attention to detail.
- Well-organised with good time-management and the ability to meet deadlines.
- Clear written and oral communication skills.
- Awareness of data protection and confidentiality principles.
- Understanding of building control policies and legislation is desirable.
- Familiarity with archive search processes is desirable.
- Basic knowledge of map referencing and spatial data handling is desirable.
- Ability to follow, update, and adhere to standard operating procedures.
- Flexible approach to work; embraces change and continuous improvement.
- Resilient under pressure and able to prioritise tasks effectively.
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Job Types: Full-time, Fixed term contract
Contract length: 1 month
Pay: £13.47 per hour
Expected hours: 37 per week
Experience:
- Trainee Technical Consultancy Officer : 1 year (required)
Work Location: In person
Reference ID: 5274047