Join the Zental Team – Hybrid Telesales & Customer Care Specialist
Location: Hybrid (Office: North London / Kent / Milton Keynes)
Schedule: Full-time | Monday – Friday (occasional Saturday)
At Zental, we are redefining the dental experience by combining exceptional patient care with a calm, elegant, and forward-thinking approach. Our ethos is rooted in delivering premium healthcare experiences with kindness, precision, and attention to every detail.
As part of our continued growth, we are looking for a Telesales & Customer Care Specialist to join our friendly and professional team. This role is perfect for someone who is passionate about communication, enjoys working in a patient-focused environment, and is driven by providing service excellence.
Your Role:
You'll be at the heart of our patient journey, responsible for proactive outreach, converting enquiries, and supporting our patients throughout their treatment process. This is not just about sales — it's about building trust, creating genuine connections, and ensuring every patient feels valued and cared for from the very first conversation.
This hybrid role requires working both remotely and from your nearest Zental site to ensure effective collaboration and patient care.
Key Responsibilities:
Manage inbound and outbound calls to both new and existing patients
Follow up warm leads, website enquiries, and marketing-generated interest
Book consultations and appointments across our practice locations
Provide information on treatments, pricing, and patient finance with clarity and care
Build rapport with patients to encourage trust and long-term relationships
Support treatment coordinators and practice teams with administrative tasks related to the patient journey
Ensure CRM systems and records are kept up to date and accurate
Assist with follow-up calls post-consultation to aid patient conversions and maintain excellent service levels
Maintain KPIs around call volumes, conversions, and lead management
Handle queries and concerns with sensitivity and in line with Zental's tone of voice
What We're Looking For:
Previous experience within telesales, call centre, appointment setting, or customer service
Experience working within healthcare, dental, or a similar professional environment
A calm, empathetic, and patient-centric communication style
A consultative, relationship-driven approach
Strong organisational skills with the ability to manage multiple priorities
IT literate with confidence in CRM systems and Microsoft Office
A team player who thrives in a collaborative, supportive environment
Growth Opportunities:
At Zental, we value and invest in the development of our team. As part of our growing organisation, you'll have opportunities for career advancement and the chance to explore different roles within our evolving business. You'll also gain exposure to the latest technologies and industry innovations, helping you to grow and shape your career with us.
Ready to Join the Premium Holistic Experience?
If you are looking to take your career to the next level in a calm, patient-focused, and forward-thinking environment where people and wellbeing truly matter, we would love to hear from you.
Join us at Zental — where care meets calm, and people come first.