Job Summary
To ensure that maximum utilisation of the workshop and customer satisfaction is achieved. To invoice Workshop Sales.
Responsibilities
- To plan the forward capacity to the workshop
- To canvass for and accept bookings for the workshop in order to fill available capacity
- To correctly interpret customer or internal instructions and complete job cards/repair orders etc
- To promote additional workshop services/repairs where applicable
- Build rapport with all levels of staff and customers
- To monitor all work to ensure that it is completed by the times required and to report any likely delays to the customer to seek, record and communicate authority for any extra work required or parts to be ordered or fitted.
- To ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. To cost the work and raise invoices
- To order parts from the Parts Department and to order sub-contract work
- To ensure that all work done and parts used are charged to appropriate accounts
- To provide times, hours sold, statistics and budgetary information
- To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
- To undertake such other tasks as may reasonably be required
- To enhance the image and reputation of the company whilst supporting its commercial interests
- To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
Skills
- Technical knowledge
- Excellent telephone manner
- Excellent organisational and administration skills
- Proactive approach to work
- Able to work to deadlines
- Problem solving skills
- Analytical skills including working with statistical and costing information
- Ability to work in a fast pace environment and multitask
- Work on own initiative and as a team player
Join us as a Technical Service Advisor where your expertise will contribute to enhancing our customers' experiences while fostering your professional growth within our dynamic team!
Job Types: Full-time, Permanent
Pay: £24,420.00-£32,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Mechanical knowledge: 2 years (preferred)
Work Location: In person