As a Subject Access Request Coordinator, you will play an important role in supporting service users and staff to access their health records, ensuring compliance with data protection legislation and NHS information governance standards. Your responsibilities will typically include: 1. Processing and Managing Requests Receiving and logging subject access requests (SARs) from service users, staff or authorised representatives. Checking requests for validity, ensuring correct authorisation and identification are provided.

Recording and tracking all requests using appropriate digital systems to maintain accurate audit trails. Prioritising cases to ensure deadlines are met within statutory timeframes. 2. Information Retrieval and Preparation Liaising with clinical, administrative and IT teams to locate and retrieve relevant records from electronic and paper-based systems.

Reviewing records to identify and prepare information for disclosure. Applying redaction to protect third-party or sensitive information in line with policy and legislation. Ensuring that disclosed information is complete, accurate and securely packaged for release. 3.

Communication and Liaison Acting as a point of contact for individuals making SARs, providing advice on the process and expected timescales. Communicating effectively and sensitively with patients, relatives and staff. Escalating complex or sensitive requests to senior colleagues or the Information Governance team as appropriate. Working collaboratively across departments to ensure timely responses to requests.

4. Compliance and Confidentiality** Ensuring all processing is in accordance with the Data Protection Act 2018, the UK GDPR, and NHS information governance requirements. Maintaining strict confidentiality when handling personal and sensitive information. Following agreed standard operating procedures and escalating concerns if non-compliance is identified.

Supporting the organisation to meet its statutory and regulatory obligations around patient access to information. 5. Administrative Support Maintaining accurate records of all requests, actions taken, and responses issued. Using digital tools and tracking systems to monitor caseloads and deadlines.

Producing routine reports for managers to support oversight of SAR activity. Supporting audit processes and contributing to service improvement initiatives. 6. Team Contribution and Development Working as part of the Digital, Systems and Insights team, contributing to a culture of accuracy, confidentiality, and service excellence.

Assisting with the development and review of policies, procedures and guidance relating to SARs. Participating in training to maintain up-to-date knowledge of data protection and information governance. Providing support and advice to colleagues on SAR-related issues within the scope of the role. This role ensures that individuals rights of access to their health records are respected and upheld, while protecting the confidentiality of others and maintaining compliance with legislation.

The Subject Access Request Coordinator contributes directly to service user trust, organisational transparency, and the safe, effective use of health information.