We are looking to recruit Student Journey Advisor to join our Operational Delivery team at our vibrant London Moorgate Campus
Please note this is a fixed term contract until April 2026, working full time (35 hours per week)
As a Student Journey Advisor, you will be the dedicated contact for an allocated cohort of students for non-academic enquiries, information and advice from enrolment all the way through to successful completion of the student programme.
This role will guide and support students through every step of their learning journey, ensuring that each student has the best possible experience and achieves the highest outcomes.
As our Student Journey Advisor, you will:
- Proactively welcome students within your allocated cohort via email providing contact information and a summary of available services and support
- Support orientation and familiarisation to build a sense of belonging with the student for settling in to their course and campus
- Engage in one-to-one discussion sessions by offering appointments for the student to discuss topics such as progression, retention, success and all other related advice
- Advise students that are considering withdrawing, intermitting or transferring their studies. Discuss options and agree best possible outcome to ensure student retention, progression and success
- Participate in relevant campus-based events where required to assist in the promotion and awareness of the Student Journey service
We are looking for people who are/have:
- Experience of providing information, advice and guidance to individuals on a one-to-one basis
- Able to provide a high level of service, support and advice to students and staff with a polite, helpful positive attitude
- Excellent written and oral communication skills
- Experience of work in a multi-faceted role that requires you to have broad knowledge on a range of different services to recommend to customers
- Able to manage own time effectively to meet tight deadlines and manage conflicting priorities
Benefits
On top of a competitive salary of up to £30,910, we provide a generous annual leave entitlement of 30 days (+ bank holidays), and there’s a rewards package that includes:
- Private Medical Scheme and Life Assurance
- Contributory Pension Scheme
- Training and Qualifications (including Course Sponsorship/Fee Discount)
- Season Ticket Loans and Student Discounts
At The University of Law, you will work alongside other like-minded professionals who are passionate about driving innovation in higher education and delivering successful outcomes for our students.
Our Approach
We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.
We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team talentacquisition@law.ac.uk.
Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.
Some posts within the University are subject to a DBS check - you will be notified of this during the application process.